AutoZone Auto Parts

3.9
383 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Dallas #5796 in Dallas, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dallas, TX or call us at (214) 943-0098.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
611 Jefferson W, Dallas, TX
75208, United States

Hours

Reviews

3.9
383 reviews
5 stars
212
4 stars
72
3 stars
26
2 stars
8
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude and unprofessional.

Staff Knowledge

Several customers highlighted the staff's knowledge and ability to assist with vehicle issues, particularly praising specific employees for their expertise.

Store Organization

Multiple reviews pointed out issues with store organization and inventory management, leading to frustration among customers trying to find or return items.

Positive Experiences

Despite negative feedback, many customers reported positive experiences, appreciating the helpfulness and friendliness of certain staff members.
  • DC
    Denita Campbell
    Dec 22, 2025
    5.0
    Bought a part, didn't need it, the return process was simply and easy.
  • CA
    Carlos Alvarado
    Dec 17, 2025
    1.0
    Worst service I’ve experienced in a long time. What should’ve been a quick purchase turned into a 20-minute ordeal because their system couldn’t even register a simple battery purchase. On top of that, an employee (didn’t catch her name) was rude and condescending, giving us conflicting instructions and talking down to us instead of helping. We were told to go to the back to put our number down, then immediately told by another employee to go back to the front to pay. Completely disorganized, unprofessional, and frustrating. If you need actual help or basic customer service, I don’t recommend coming here.
  • EB
    Ender Bates
    Dec 13, 2025
    4.0
    Good experience helpful staff
  • JG
    J G
    Nov 24, 2025
    5.0
    Wonderful experience, I was nervous to go since I know nothing about car battery etc. but the workers were super helpful. Victoria helped me get a new battery for my car and changed it all in that same day. I was in and out quickly even if it was only two cashier at the moment working.
  • VD
    VerrosStarkiller Destiny
    Nov 11, 2025
    1.0
    If I could give zero stars I would’ve went in for a alternator replacement wanted to do a card over the phone and the Grey shirt manger was argumentative with about it not doing through due to fraud but I told her it was my bank thinking it was fraud so we authorized the charge and it went through I worked for AutoZone not to long ago and I told her it would work then she came back up to the counter after it went through and continued to arise with me and she cases me outside just to tell me not to come back don’t worry won’t be coming back trust me there’s more then just her store to shop at

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours of AutoZone Auto Parts in Dallas, TX?

AutoZone Auto Parts in Dallas is open Monday to Saturday from 7:30 AM to 10:00 PM, and Sunday from 8:00 AM to 9:00 PM.

Does AutoZone Auto Parts offer in-store pickup and delivery services?

Yes, AutoZone provides in-store pickup, same-day delivery, and curbside pickup services for customer convenience.