Alamo Rent A Car

Reviews

• MG

  Marcela Garcia

  5 days ago
  5.0
  Great smooth experience. No gimmicks or unexpected charges. Easy pick up, did not try to sell me additional insurance or add ons, was able to choose any car from the lot and the car was in amazing condition. Upon return, it was an easy check out process and I was not unnecessarily charged for anything. I paid nothing extra and only paid what I was charged upon booking. 10/10 recommend.
• KK

  K-Jaundre' Shelton (KJ)

  5 days ago
  1.0
  I like Alamo but the workers at DFW airport are very rude! I rent with Alamo frequently but on yesterday I went to get pick up a reservation they told me I can’t book with a debit card with my flight itinerary cause I’m a employee of a airline and I fly standby said it have to be a paid ticket! Literally never had that problem at no other location felt like they was being judgmental!!!
• JB

  Junhui Bian

  Nov 15, 2025
  5.0
  Great experience renting a minivan from Alamo at DFW airport car rental counter! I booked online one day in advance and entered the ID information to save the time at the counter. It took me just 3 minutes to sign the paperwork in picking up the car. They have an excellent shuttle service direct from and to each terminal so you will save time. When returning the car, I was directed to just park and leave. Their staff members were very friendly and professional, quickly checking the vehicle and reminding me to take my possessions. I then got my receipt in email in a few minutes. Clean vehicles with good variety to choose, easy to book website, quick process at the counter, great customer support. I plan to rent again from Alamo next time.
• RR

  RedAkumaSan

  Nov 12, 2025
  4.0
  Alamo, National & Enterprise seem to work together at DFW. The staff were friendly and helpful, but be sure to ask the right questions. I wish their vehicles all had pre-paid toll passes. I'm curious to see how much my tollway bill is going to amount to. They said I'll be receiving one in the mail. Also, be sure to get the proper address for vehicle return. Although their handout cards were printed to say "NORTH Garage Drive," the CORRECT address is 2550 SOUTH Garage Drive, Irving, TX. I also apparently left a Dallas Stars ball cap in the Nissan Rogue we rented. It will be amazing if it gets returned to me.
• GJ

  Gordon Jones

  Oct 27, 2025
  3.0
  The Car Rental Profit Game If you’ve flown into a major airport like Dallas-Fort Worth recently, you know the pain. You just want your rental car, but instead, you’re pulled into a slow, redundant process that seems designed to waste your time. Here’s the truth; it’s not bad organization. It’s a business strategy. A profit engine disguised as procedure. Today, I’m going to expose two of their favorite tactics: the gas option scam and the illusion of security through multiple checkpoints that leads back to the gas option. Let’s start with the fuel trap. Every rental agent has the same pitch: “Prepay for your gas. It’s cheaper and faster.” Sounds convenient, right? It’s not. It’s one of the oldest profit tricks in the industry. Here’s how it works. When you prepay, you’re charged for a full tank whether you use it or not. There’s no refund for leftover fuel. That gas you paid for but didn’t use? It goes right back into the car for the next customer. You lose. They profit. Every single time. And how do they convince people to take the deal? Fear. They warn you about the refill penalty, often ten dollars a gallon or more if you forget to fill up before returning the car. So you’re forced to choose between two bad options: overpay now, or risk paying even more later. Either way, they win. Now, let’s talk about the second tactic, what I call security theater. At DFW, I had to show my license and rental contract three different times to three different people before I could even drive off the lot. First at the counter where I paid and got the contract, then in the garage where the attendant had to point out my car because they didn't assign it at the counter, and finally at the exit gate. That last person, the so-called gatekeeper, isn’t just checking for theft. They’re also trained to hit you one last time with a gas pitch. That’s right, even the final security checkpoint doubles as a sales opportunity. The industry calls this “liability control.” But let’s be honest. It’s not about safety. It’s about control and about creating more chances to sell. Every step looks official, but it’s designed to slow you down, remind you who’s in charge, and extract just a little more value from your time and your wallet. This system is efficient, but not for you. It’s optimized for profit, not customers. It’s built to capture every drop of unused fuel and every second of your attention. We declined the gas option because we were only going to be there three days and there are plenty of gas stations around away from the airport. We paid $2.68 a gallon and spent only $11.34 filling back up. So here’s the bottom line. Always decline the prepaid gas option. Fill it up yourself. Always. And when you’re sitting in your rented car waiting at that third checkpoint, just remember, they are going to hit you up again on the gas option. Have you endured this profit play? Drop your story in the comments below. Let’s make sure everyone knows how this really works.

Frequently Asked Questions About Alamo Rent A Car