Alamo Rent A Car

Reviews

• DB

  Dionne Binford

  6 days ago
  5.0
  I was having an issue with my flight being pushed back and not wanting to wait in airport for 6 hours so I called and the reps were insensitive to my issue and told me there was no supervisor I could speak at the time. So I wound up bringing the car back 3.5 hours late. The person that checked my car in was very friendly, polite and empathetic she helped wave some of the fees. Which really helped me, since the rental was already too high I felt. I was giving up on Alamo but she made me think better of it. I forgot her name but thanks again.
• SP

  Sampath Patro

  Jan 5, 2026
  1.0
  I had a very bad experience with Alamo, which ruined my New Year’s Eve plans. I was given a car that was not properly maintained. The headlights were not working, making it very difficult to drive in the forest area. Additionally, when I turned on the A/C, there was a strange smell, and I could not keep it on for more than 10 minutes, especially with the cold outside. The coolant temperature was also consistently high, requiring me to make stops every half hour. I reported these issues when returning the car and was told that the management would contact me, but no one has reached out so far. This is very disappointing.
• JQ

  Jacob Quintanilla

  Jan 5, 2026
  5.0
  Very friendly staff throughout the whole process from check-in, assistance finding our vehicle, and return process. Easy to get to whether dropping off someone to get a car or from the DFW terminal. Convenient (and decently priced) shell gas station nearby to refuel on your own right before drop off. Good selection of vehicles, and the one rented was clean/fueled/worked properly. This rental center is not connected to the terminal so keep in mind shuttle transit times as you arrive/depart. I would rent here again!
• JH

  Jason H

  Jan 5, 2026
  3.0
  The rental process was quick, but the service was disorganized. Despite my wife being present and the staff confirming they would add her as a second driver, they failed to do so—a mistake I only discovered after leaving. Additionally, while waiting in the designated area to choose a car, a staff member ignored us and assisted a couple who had just walked up and cut in line. It seems being aggressive gets you faster service than following the rules here. Overall, a frustrating and poorly managed experience.
• RL

  R3 Homes, LLC

  Jan 1, 2026
  5.0
  We've rented from various agencies over the years. Alamo DFW made it seamless and superior. We have learned that renting from agencies with superior reviews pays off. Renting from lessor quality reviewed sites just to save $$ is not worth it - they always come in after the fact worth added costs or unavailable gps without paying for it - and no way to connect or phone gps. Alamo DFW also comped us an upgrade at no additional cost, just to keep us happy. Cannot say enough good about how friendly their customer service was! We'd give them 6 stars if it was an option.

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