Alamo Rent A Car

Reviews

• SI

  Stephen A “Steve K2” Konewko II

  2 days ago
  5.0
  Came in from a late flight my reservation was still held. There was three representatives at the cost at the customer desk very short line. All three representatives greeted me very nice people. Great customer service Kyla was amazing ,and they gave me a brand new Nissan Sentra. Definitely will use again.
• DG

  Dennis Grivois

  5 days ago
  5.0
  One of the best experiences renting a car in my life. Had to make a quick trip to attend a funeral and renting the car was a non-issue and not another problem to deal with. Thank you Alamo I appreciate your company making this an easy and pleasant experience.
• CP

  Cindy Phillips

  Feb 23, 2026
  5.0
  When I picked up my car at the DFW Airport location, the rental sales agent was very friendly and helpful. I reserved a Premium car, like a Nissan Maxima or something similar. When I went to the garage, the lady helping me out there told me that they were out of Premium cars and gave me my choice of a Luxury car. I chose a BMW 228i as I had never driven a BMW. The car was very new and well taken care of. At the exit gate, a lady named Angela was most helpful and friendly. Alamo has the best employees! My rental period was only a few days but I enjoyed my Alamo rental thoroughly! I will use Alamo again.
• MH

  Megan Hood

  Feb 10, 2026
  5.0
  I originally booked my car through Alamo for 8 days and then DFW got hit with a major ice storm. I was able to quickly extend my return date through the app, no questions asked. Then I had to extend my trip an additional week due to a family medical emergency and the app allowed me to do that so seamlessly. All in all, I was in Texas for a month and Alamo’s customer service just put my mind at ease through it all. Great, clean car (Nissan Rogue) no hidden fees or crazy pricing. Just a very easy and smooth experience. I am forever grateful, especially during such a tough time.
• TM

  Tamara Murray

  Feb 2, 2026
  3.0
  My co-worker and I rented a car from Alamo at the Dallas/Fort Worth Airport. There were issues pairing an iPhone and using the wireless pad in the first car, so we were given a second car. There were also issues pairing in the second car and it had less than a half tank of gas. The attendant, Derrick, was extremely helpful and did the best he could to help us, and after about 30 minutes of pairing attempts, he seemed to have connected the phone. He told us we could return the car without filling the gas tank and we were on our way. About 20 minutes into a two-and-a-half hour drive, the tire pressure and low oil sensor lights turned on. Soon after, a warning sensor lit up as well. We were able to finish the drive to our destination, but the phone connection continuously disconnected throughout the drive. We called Alamo the following day and were told to take the car back to the airport. We explained that was impossible due to the distance and our schedule. They then said they would "escalate" our complaint and we would receive a call back later that day. No one called us back. The following day we called again and were told to take the car to a rental location about 20 minutes away. We expected they would give us another car when we arrived, but instead we were told they didn't have a similar size car and that we needed to take the car to "Grease Monkey" to have them check the sensors. We drove another 15 minutes to Grease Monkey. They checked the car, told us the tires and oil were okay and that it was a sensor issue. When we left Grease Monkey the dashboard sensors were off. In total, we had the car for ten days - the oil light sensor came back on about day eight, and throughout the entire rental we were never able to get the phone continuously connected - it was constantly disconnecting. When we returned the car we spoke with a manager named Matt, who listened to our complaints and was very sympathetic to the issues we had experienced. All in all, the customer service at DFW Airport was exceptional - but be wary of how Alamo handles problems once you leave the airport.