Clay Cooley Hyundai of Dallas

Reviews

• CC

  C

  Apr 12, 2026
  5.0
  I’ve trusted this place for years—Stanley has been my go‑to for service (fantastic guy, 10/10). When it came time to trade in my car before the warranty expired, I met with Brad Horton, and he made the entire experience shockingly painless. He got me into the newer version of the car I already loved, without the usual parade of salespeople or pressure tactics. We talked through what I wanted (and what I absolutely did not), and somehow ended up with the quickest deal I’ve ever made on a vehicle. If you’re shopping for a car, Brad is your guy.
• ES

  Edgar Salazar

  Apr 2, 2026
  1.0
  Honestly a really unprofessional experience. We already bought our current car from them, so when a salesperson casually approached us in the waiting room during an oil change, we figured we’d hear them out. They promised "no pressure" just to look at their deals to see if an upgrade was justified, especially since we’re moving out of state in a few days. They didn't even ask what trim we wanted before bringing us numbers; they just defaulted to a more expensive model. Even though we constantly asked to look at the base Kona, they were super stubborn and just kept trying to upsell us on the higher trim we never asked for. ​Instead of actually negotiating the price of the vehicle, they played the classic dealership shell game. They completely refused to give us a printed out-the-door breakdown even when we repeatedly asked for it. Instead, they tried hiding a full-price car behind a 72-month loan. To make it worse, they made us go into the General Manager's office to talk numbers after repeatedly not budging, and he was straight-up condescending. When we called out the 72-month trap, he tried to act like he was dropping knowledge on us by using the "you can just pay extra to the principal every month" line to try and justify a bad deal. Yeah, no kidding, that's how loans work. Paying off a full-price car faster doesn't magically lower the sticker price they’re charging. ​When my wife and I talked it over and went back to his office to finally say no, their attitude did a complete 180. The friendly act vanished. They were incredibly cold and rude. The General Manager just gave us a flat "okay" and that was it, completely dismissed us without even a basic "thanks for your time" or "have a good day." It’s obvious they only treat you with respect if you're willing to fall for their monthly payment traps. ​If you are just a "monthly payment" buyer who doesn't care about the total cost of the vehicle or how many years you'll be in debt, you might be fine here. But if you want a straightforward conversation about out-the-door pricing, don't waste your time. Avoid them if you want transparency.
• OG

  Ofilia Gomez

  Apr 1, 2026
  1.0
  My first experience getting my oldest daughter a car was not so good but we walked out 3 times and finally Caleb got the deal we was looking for and then today 04/01/2026 since I got my first daughter a deal thought I take my other daughter this time it was a very bad experience I dont remember the sales guy name but when I do remember I will post who he is he was very pushy about trying make a deal didn’t even tell us that he was not taking in the trade just was insisting to sign the payment agreement tell we asked wmy daughter told him let me think about it and come back tomorrow he said there nothing to think about just sign then he try make us do a fraud insurance claim to get rid of the trade i will not be going back
• SS

  Susan

  Mar 30, 2026
  5.0
  Ethan was nice. He was just learning so he tried to stay with his mentor. Alan the sales manager did everything he could to get the deal I wanted for 2 vehicles. Kele ( sale associate) and Martin (finance associate) were awesome. Very personable and easy to talk to. Kele was great he held my 6 week old granddaughter because she was fussy because we had been there for 4 hours. She spit up on him twice and he said" nah don't worry about it, I have 2 kids of my own. He also watched my 2 year old grandson while I went to the ladies room to change the baby's diaper. I will definitely buy another car from here m and Ethan when he gets more comfortable. Kele also showed me some great features and Ethan went over the features of my new vehicle. All will n all it was good.
• KN

  Kiry Nalls

  Mar 23, 2026
  1.0
  Due to the amount of interactions this review has received, I have been led to believe this is not just an issue I experienced. However, unlike many other reviews this happens to be a real experience I unfortunately encountered and not just a review to interfere with ratings. This place is horrible and I would advise you to search other review outlets such as the BBB or Yelp before visiting because majority reviews here are all fabricated. Please be advised that this letter serves as a formal demand for immediate resolution regarding my vehicle, which has been in the possession of Clay Cooley Hyundai of Dallas since February 2, 2026. Summary of Events • I presented my vehicle due to a strong gasoline odor, reasonably believing the issue would be covered under warranty, especially given that my engine had been replaced less than a year prior due to recall-related issues. • I was initially informed that the repair would be covered under warranty and completed in a timely manner. • On or about February 13, 2026, after multiple inconsistent communications and internal handoffs, I was informed by Stanley that my PCM was allegedly defective, and that I would either need to pay approximately $3,000 or have my vehicle towed. • This diagnosis was inconsistent with the condition of my vehicle (no prior warning indicators, including no check engine light). • Upon escalating the matter to Adam (Manager), I was discouraged from documenting the interaction and told discussions could occur “off camera.” • After further challenge—supported by my personal mechanic—Adam later admitted "knowingly" that the PCM was NOT defective, directly contradicting the prior representation. • Despite this admission and assurance that repairs would be completed within one week, my vehicle remains unrepaired as of March 23, 2026, with no clear diagnosis, no completed repair order, and no consistent communication. • A loaner vehicle was not offered until March 16, 2026, and even then, was never provided despite my compliance with all requested steps. This matter raises serious concerns, including but not limited to: • Misrepresentation of vehicle condition and required repairs • Inconsistent and contradictory diagnostic information • Failure to perform repairs within a reasonable timeframe • Failure to provide transportation assistance while retaining my vehicle • Lack of transparency and refusal to provide accurate, updated repair documentation • Potential attempt to induce unnecessary repairs at significant cost Notice of Legal Position I have retained documentation of all interactions related to this matter, including recorded conversations. Based on these records, I have reason to believe that false and misleading representations were made knowingly, and that my consumer rights may have been violated under applicable consumer protection laws, including but not limited to the Texas Deceptive Trade Practices Act (DTPA). Formal Demand I am providing 72 hours from receipt of this notice for the company to: 1. Provide a complete and accurate written explanation of the current status of my vehicle 2. Complete all necessary repairs at no cost, consistent with the original warranty representation 3. Return my vehicle in proper working condition without further delay 4. Provide reasonable remediation for the inconvenience, loss of use, and out-of-pocket expenses incurred 5. Conduct an internal review of the conduct of Adam and Stanley and take appropriate corrective action Failure to Comply If this matter is not resolved within the stated timeframe, I am prepared to proceed with formal legal action, including but not limited to claims for damages, costs, and any other remedies available under law. I will also pursue escalation through appropriate regulatory and consumer protection channels. Please understand that this is a final opportunity to resolve this matter amicably

Frequently Asked Questions About Clay Cooley Hyundai of Dallas