Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Alisha, Amor, and Jordan.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and condition of the vehicles, including smoke smells, dirtiness, and mechanical problems.
Reservation Issues
Numerous customers reported problems with reservations, including not having the reserved vehicle available upon arrival and being offered unsuitable alternatives.
Communication Problems
Customers expressed frustration with poor communication, including difficulty reaching staff by phone and lack of clear information regarding vehicle availability and rental policies.