Penske Truck Rental

Reviews

• SS

  Saqib Siddiqui

  Nov 2, 2025
  1.0
  When I rented the truck in San Antonio the tank was visually full but guage showed 15/16 full. They said it would be visually inspected at drop off location. I arrived at the Conroe TX location on time with a completely full tank. They tried to charge me for fuel even though it was full to the brim. They refused to do a visual inspection. Then they tried to charge me an extra day rental because they spent 30 min arguing with me. I had to call for the Home Depot manager. Extremely unpleasant experience to have to stick up for your rights when you know you are 100% correct. Poor customer service, inconsistent policies, poor staff training, rude and malignant and malicious staff. Poor check out service. Wasted an extra 30 mi utes if my time and ruined my day.
• JH

  Jason H

  May 22, 2024
  1.0
  We had a very bad experience with Penske (understatement). This review is being placed on all 3 locations involved in this incident. When we went to rent from the 19103 I-45 Conroe location on 4-3-2024, the van we had reserved was damaged (the side door was secured closed using a strap attached to the other side of the van as it would not stay closed otherwise). They only had one other van available, but it was for local use only, and we were dropping the van off in Galveston, which is not local. After the very kind and helpful staff at the 19103 I-45 Conroe, Home Depot location, tried calling Penske a few times and received no help, they decided to let us take the local use only van because we had been there already a couple of hours after our reservation time and we needed to start using the van to move. After inspecting the van, the registration sticker was not current, and we felt uncomfortable driving it. Penske may advertise that they have a newer fleet but the maintenance on their vehicles is a huge problem. So we went back into the store, and after a few more phone calls, the helpful staff found a van for us at the 1241 W Davis Street, Conroe Home Depot. We then drove the 15 mins to the location. The process went pretty smoothly and we were out of there after another 20 minutes, we had to drive another 15 minutes south to begin our move. By this point, we were delayed from our original pickup time by 3-4 hours. The move went smoothly. When we went to return the van ON TIME to Penske at the 702 65th Street Home Depot in Galveston, the information for the van was not changed in the rental system. In the system was the original van that had the expired registration and the original time we picked up the first vehicle. The woman that helped us at the Galveston Home Depot at first was confused because the van that we returned was not the van in the computer. We explained the situation and she made some phone calls for us. Unfortunately we had an obligation in Galveston at 2pm that we couldn't miss, so the woman said she would take care of it and call us when it was all set. My wife got the call that everything was taken care of. The next day, even though the vehicle WAS returned on time, Penske charged us $100 for an extra day saying it was returned late. It was returned on time but due to the employee's error of not changing the truck number in the system to the actual truck that was used and the inability for the Galveston Home Depot employee to get ahold of Penske and to fix this issue in a timely manner we were charged for an extra day. This whole experience was a nightmare. Not only was there a multiple hour delay to get our move started (due to having poor maintenance) even though we had a reservation and on top of that, had to travel out of our way to another location which delayed us another hour or so, this mixup with the wrong vehicle in the system also cost us financially because we were charged an extra day. We contacted Penske for a refund of at least the extra day and they agreed but it never was sent. It has been over a month. This review is going on the 3 Penske/Home Depot locations that were involved in this disaster of a rental experience. Do yourself a favor and don't use Penske.
• TB

  Tristan Bartsch

  Oct 13, 2020
  1.0
  I had a poor experience with these guys. When I returned a truck they charged me extra for gas because the fuel gauge was broken even though the tank was full. Not to mention they charged me for a full extra day because I didn’t return the truck at 8am when the clerk I spoke with said I had all day to return it...

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