Safelite AutoGlass

Reviews

• DB

  David Brewster

  Nov 3, 2025
  1.0
  These people show up do a repair unsuccessful and tell me I owe 313.00 for a rock chip repair he couldn't do tells me he will credit the $313.00 towards a windshield quoted $1000 minus $313.00 I agreed only to be charged additional $900.00 sat at shop for several hour for them to tell me they messed up windshield and would have to order another on then driving down the road my crash detection camera falls off be cause the didn't secure it I called them on a Thursday day I picked up my car was told they are sending a tech no call no show til Monday after I filed complaint then looking at windshield I noticed half inch gap difference now have to go to another location to have windshield repaired again due to calibration this is by far most unprofessional location you could go to management and techs will run scams together to rip you off
• SS

  Shirley Sheffield

  Jun 26, 2025
  4.0
  They seemed to over schedule for their work load and ran about an hour late on delivering my vehicle . However, they issued a credit of $125 without my even asking. This was much appreciated and the lateness just gave me more time with a friend.
• AR

  Amber robinson

  Jun 12, 2025
  1.0
  Tim was 5 hours late to my scheduled appt. He did give me a courtesy call and explained to me that he was running behind because he broke a window and had to replace it. Once he came at 5ish..He got started. Not even 15 minutes later he called me and told me he broke my windshield. He explained that it was a mistake on his part. He then informed me I would have to pay for a brand new windshield. I asked him to call his boss, Charlie. Tim called Charlie told him he was negligent in doing the repair. I spoke to Charlie.. he admitted Tim was at fault but as he stated Safelite doesn't give out free windshields and Tim was educated on Safelite ways. Their solution was giving me a discount. I have requested Henry the district manager to call me. It's been a week. I called Safelite and asked for the regional manager to call me. It's been 4 days. The solution customer care gave me was a $200 discount on a windshield that Safelite employees admitted their tech was negligent on repairing. It's very sad that as a reputable company who my insurance suggested this is how they conduct business. Not one phone call. Not one I'm sorry. I understand things happen. But the way this entire experience was handled from go was horrible. I would never recommend this company to anyone. I will make sure every who will listen to my experience hears me! I hope by seeing this review someone can learn by my misfortune and not go through the same thing I have gone through. I also hope maybe someone will actually call me and make this right!!

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