Enterprise Rent-A-Car

Reviews

• YD

  Ying Deng

  5 days ago
  5.0
  I had a great experience with Enterprise, thanks to Manase, the branch manager. My car was in the shop for repairs, and he made the entire rental process smooth and stress-free. He was right on time picking me up, which I really appreciated. Even more impressive—when I was running late for drop-off, he stayed after hours to accommodate my schedule without any hesitation. That level of customer service is rare these days. Manase went above and beyond, and it made a big difference. Highly recommend this location because of him!
• LB

  laroyce broom

  Mar 31, 2026
  5.0
  My experience with Enterprise Rental Car was excellent from start to finish. The vehicle I received was clean, well-maintained, and very comfortable, making my trip enjoyable and stress-free. The rental process itself was smooth and efficient, with no unnecessary delays or complications. What really stood out, though, was the staff—they were incredibly attentive, making sure all my needs and requests were met with professionalism and care. Overall, I was very satisfied with the service and would definitely choose them again in the future.
• PJ

  Percy Johnson

  Mar 17, 2026
  5.0
  The staff was great and the car was ready ahead of time. The drop off process was easy.
• RB

  Rob B

  Mar 17, 2026
  1.0
  On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a weekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times — calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.
• DC

  Dawn Cartwright

  Mar 13, 2026
  5.0
  Thank You Manase for helping me with my rental. You were very fast and friendly. Your smile 😊and conversation made me realize I made the right choice coming to Enterprise🚙🛻🚗. I will always come there as long as your at the counter.😎 🥂👍🤗

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