Business Details
About
Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Carrollton today.
Location
Hours
Reviews
4.8
1,645 reviews
5 stars
1,493
4 stars
53
3 stars19
2 stars12
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Chase and Adam, for their exceptional service, professionalism, and willingness to explain issues clearly.
Efficiency
Many reviews highlighted the quick and efficient service provided, with several customers noting same-day repairs and minimal wait times.
Pricing Transparency
Customers appreciated the upfront pricing and fair costs, with many mentioning that they felt informed about their options without pressure to upsell.
Mixed Experiences
While most feedback was positive, some customers reported issues with service quality, particularly regarding diagnostics and follow-up work.
- IBIra Bassettjr3 days ago5.0CeCe was very knowledgeable about my vehicles needs 10 out of 10 would recommend
- KWkeandra waiters6 days ago5.0Came in for squealing from my breaks and Doug hopped right on top of it got by breaks done and car running good. Thank you so much Doug
- DMDiego MartinezJan 3, 20265.0First time to this location, and Cece was amazing all in all. The best customer service and always willing to help. Along that being said, she really shares a lot of insights based on maintenance. Would definitely recommend Cece.
- MLMohammed LateefuddinJan 2, 20265.0Cece and her team is absolutely amazing very hospitable and excellent customer service. They are very transparent.
- MPMike PickensDec 15, 20255.0⭐ 5/5 Stars: Exceptional Service from Doug at Brakes Plus Carrollton! ⭐ I recently had service done at Brakes Plus in Carrollton, TX, and I had such a fantastic experience that I felt compelled to write a review. Our service advisor, Doug, took absolutely excellent care of me and my family. From the moment we interacted with him, he was kind, prompt, and genuinely caring. He listened attentively to our concerns, clearly explained the necessary work, and kept us updated throughout the process. It is rare to find someone who combines efficiency with such a high level of personal care. Because of the trust he built with us through his outstanding service, we will now rely on Doug exclusively for our vehicle maintenance and repair needs. If you are looking for reliable service and an advisor who treats you like family, I highly recommend visiting Brakes Plus in Carrollton and asking for Doug!
Frequently Asked Questions About Brakes Plus
What types of automotive services does Brakes Plus in Carrollton offer?
Brakes Plus offers a variety of services including wheel alignment, brakes, oil changes, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, fluid exchange, tune-ups, and more.
What are the operating hours of Brakes Plus in Carrollton?
Brakes Plus is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and is closed on Sundays and major holidays like New Year's Day and Christmas.
Where is Brakes Plus located in Carrollton, TX?
Brakes Plus is located at 1961 Frankford Rd E, Suite #100, Carrollton, TX 75007, USA.
What payment options does Brakes Plus accept?
Brakes Plus accepts American Express, Cash, Discover, Financing options, MasterCard, and Visa.
How can I book a service appointment at Brakes Plus in Carrollton?
You can book a service appointment online via their reservation URL at https://www.brakesplus.com/stores/carrollton/tx/0302/?utm_source=yext&utm_medium=organic&utm_campaign=gmb&storenum=0302.
What makes Brakes Plus unique as a local auto repair shop?
Founded in 1990 with over 100 locations, Brakes Plus prides itself on building relationships with customers, offering quality products, world-class service, and great prices.
Are there any other automotive repair services near Brakes Plus?
Yes, nearby you can find Auto Glass Now for auto glass services, Auto Collision Body Repair for bodywork, All Pro Automotive for brake and transmission repairs, and Kwik Kar Oil Change & Auto Care for oil changes and tire services.
What dining options are available close to Brakes Plus?
Taco Bueno, a Mexican fast food restaurant, is nearby and can be a convenient spot to grab a meal before or after your visit to Brakes Plus.
Are there fitness centers near Brakes Plus in Carrollton for customers waiting?
Yes, customers can visit LA Fitness or 24 Hour Fitness gyms nearby, which might be convenient if you want to get a workout in while your vehicle is being serviced.
What services related to car inspections and state inspections does Brakes Plus provide?
Brakes Plus offers state vehicle inspections at select locations, along with vehicle maintenance and diagnostic services essential for car inspection preparation.