Enterprise Rent-A-Car

Reviews

• VV

  Victor Villalobos

  3 days ago
  5.0
  Chris was amazing thank you
• PY

  Pharaoh Yarber

  Nov 14, 2025
  1.0
  My experience with the Enterprise location in San Marcos, TX has been extremely upsetting, especially after being a loyal customer for years. I rented from this location for about a year, always paying on time and doing everything the right way. Because of that, I trusted the information given to me by Jordan, the branch manager. Jordan told me multiple times that everything with my rental was good. He explained that I had a great deal and that my points covered most of my monthly cost, leaving only a small amount to pay. I relied on that information. But when I went in to renew my contract, suddenly the story changed. My weekly rate jumped to around $260 without warning, and when I asked about a discount because the increase was unexpected, I was told something completely different than what Jordan had originally explained. When I ended my contract, my deposit was handled very poorly. Out of a $300 deposit, they took about $260 and only returned around $40, with no clear explanation. While trying to understand what happened, I discovered I had been placed on a Do Not Rent list. This was shocking because I had rented for a full year without any issues. I contacted Risk Management and spoke with Michael in Austin. He told me that their team decided I could never rent from Enterprise again because they claimed I had been rude and disrespectful “many times.” I asked for proof, such as audio or video, and was told they had none. I asked why, if these issues supposedly happened repeatedly, I had never been notified or placed on a DNR earlier. No clear explanation was given. What makes this even more frustrating is that Jordan, the branch manager, had always told me everything was fine with my rental, and I trusted his word the entire year. The way I was treated feels unfair and unjust. After being a loyal, on-time paying customer, I expected honesty, respect, and consistency—not sudden accusations, unclear charges, and a refusal to rent to me without evidence. It’s clear that integrity and fairness were lacking in this situation. As the saying goes, “God don’t like ugly,” and the way I was treated leaves a strong impression that poor treatment and dishonesty eventually reflect poorly on those responsible. Based on my experience with the San Marcos branch and Risk Management, I cannot recommend this location.
• DL

  David “3D” Lloyd

  Nov 14, 2025
  5.0
  I had great, friendly, and quick service while wife’s vehicle was being repaired. Insurance company was only allowing a tiny car to be given but was given a free upgrade to a van that better suited the family’s needs. The kids loved it and wanted to take it everywhere. I appreciate the customer service and upgrade that made the wait for our car to be repaired enjoyable. Thanks!! Will use enterprise every time!
• CH

  Cliff Holder

  Oct 24, 2025
  1.0
  Won't answer their phone. Rang for 3 full minutes
• BS

  Brian Sours

  Oct 23, 2025
  5.0
  Chris did such an awesome job at helping me get a car after a car accident happened, totaling my car. With F1 being in town the availability was scarce but he was able to quickly get me back on the road as soon as he could. He was also very understanding and worked with me on returning the vehicle. I will be coming back here for my rental needs!

Frequently Asked Questions About Enterprise Rent-A-Car