Enterprise Rent-A-Car

Reviews

• AL

  Ashley Lawson

  1 day ago
  5.0
  I cannot say enough about the Buda Enterprise branch. Everyone I've been in contact with has been professional, friendly, willing to not only help, but go above and beyond expectations. Chris, the manager, was exceptional and had patience with me as I navigated through a game of Musical Rental Cars for a week. Hopefully, I won't need a rental car for a while, but the next time I do... there's no question about where I'm going first. Thank you!
• EB

  Erwin Barralaga

  Jan 2, 2026
  1.0
  This is Enterprise Rental Car, worse LOCATION in TEXAS, I had a reservation a couple weeks before start traveling and this guy’s call me back a couple days before I pick up my rental Van and told me that they can’t Rent the Van that I already reserved To make the story short, I paid $1,300 in some place else to rent a van thanks to Buda AMM Enterprise Rental (what a waste)…
• JS

  Judy Stull

  Dec 31, 2025
  5.0
  Everyone was very professional.car was clean ready to go when I got there .Rented inBuda Tx.will use again.Also had best price. Criss Krause and Justin Miller both easy to work with
• DV

  David Vance

  Dec 27, 2025
  1.0
  My wife got a rental due to AAA insurance. Someone hit her so when they finally accepted fault they gave her a rental thru Enterprise, seeing how this location was closest to our shop they sent us a car. The driver took quite a minute to show up after the scheduled pick up time. When she got in the car it smells as if someone has been smoking in this thing for months, and the vehicle itself is just dirty. I told my wife to return it for something else because we are not smokers first of all, and the cleanliness of the vehicle is bothersome too. We both seem to believe that maybe this isn't an actual rental that maybe AAA has a deal to enter this is the type of vehicle they love out for cheap cause there is no way anyone would pay to rent this.. but she doesn't wanna create waves. So I'm leaving this review to let anyone know im not sure if it's this location, or a deal with AAA? But after this I'll not ever use this location nor AAA to help with a rental
• RR

  Roberto Rodriguez

  Dec 16, 2025
  1.0
  Unfortunately, I recently had a disappointing customer service experience with a non-manager employee named Chris at this Enterprise location. Prior to arrival I confirmed with Enterprise that my 18-year old son could be added as an approved driver under my rental agreement. However, when we arrived for our scheduled pickup, Chris insisted confidently, and without verification, that the policy did not allow this. Believing there may been a misunderstanding, I explained that I had confirmed this in advance and that my daughter had previously been approved as an 18-year old driver at this same location. When I requested that Chris verify the policy or call his manager for clarification, he refused and said "No, I'm not going to do that". His response was also observed by two other customers waiting their turn. To avoid further conflict, I adjusted our plans for the next several days and drove the rental car myself. When I returned the vehicle today, I shared my experience with the location manager (also named Chris). He informed me that the employee relayed a different version of events stating that my son was 17 rather than 18, which was inaccurate. The discrepancy was concerning. On a positive note, the manager handled the situation professionally, took responsibility, and assured me the issue would be escalated to his supervisor. I hope this feedback leads to improved communication and overall better customer service. Updated on 12/20/25. I received a prompt response to this review on 12/16/25 from Kim (claiming to represent the owner) that is no longer viewable. Her response suggested that customer service is important to her and that she wanted to further discuss my concerns. I provided all the information she requested, however she has not bothered to make contact. Also import to note that the store manager has had my phone number and email address since the day the rental agreement was made. If this business really understands or values how customer service actually works, then they should already know that they have ruined any opportunity for service recovery due to lack of follow through. Thanks for nothing, Kim.

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