Enterprise Rent-A-Car

3.8
200 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at Brownsville-South Padre Island International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at BRO today.

Location

Enterprise Rent-A-Car
700 Amelia Earhart Dr, Brownsville, TX
78521, United States

Hours

Reviews

3.8
200 reviews
5 stars
123
4 stars
14
3 stars
7
2 stars
6
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for their helpfulness, others were reported as rude or unprofessional.

Vehicle Condition

Several customers noted issues with the cleanliness and condition of the vehicles, including receiving cars that were dirty or had mechanical problems.

Reservation Issues

Many customers experienced problems with reservations, including unavailability of reserved vehicles and unexpected charges.

Efficiency

While some customers reported quick and efficient service, others faced long wait times and delays during pickup and drop-off.

Communication

Customers expressed frustration over poor communication, particularly regarding phone responsiveness and follow-up on issues.
  • AA
    Aldo
    2 days ago
    1.0
    They gave me a dirty car with no gas and still charged for the gas. Then they stole my deposit. I called the store multiple times and the employees hung up the phone on me. I called customer service and they did not help either.
  • JF
    joe Fonseca
    Nov 1, 2025
    5.0
    I had no problems here, I rented a Ford F150 Truck with 750 miles, clean. I filled it up a couple of miles from the airport going down the airport road entrance. A few days later I received email notification that everything was well, so no charges. I always take pics and a quick video because they do not go outside to check the vehicle.
  • TT
    tony t
    Oct 30, 2025
    1.0
    Customer service is sucks I been renting cars for a while Not anymore
  • AG
    Angela Gibbs
    Aug 23, 2025
    5.0
    Quick and easy reservations, priced well and friendly staff
  • MV
    Mario V
    Aug 22, 2025
    5.0
    The customer service from this office is incredible. Brandon and Roberto, thank you for making my rental experience an easy process. You guys are amazing!

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Brownsville?

Enterprise Rent-A-Car is located at 700 Amelia Earhart Dr, Brownsville, TX 78521, at the Brownsville-South Padre Island International Airport.

What are the operating hours of Enterprise Rent-A-Car at BRO airport?

The rental office is open Monday to Friday from 8:00 AM to 11:30 PM, and on Saturdays and Sundays from 9:00 AM to 11:30 PM.