Enterprise Truck Rental

Reviews

• JS

  JK SE

  Nov 17, 2025
  1.0
  Beware if you're using debit card. I called this morning and was told that I was fine to come in and I told them I was using a debit card and bringing a hospital bill, cellphone bil, and hospital bill with my address and that I rent an apartment with utilities included so don't I have utilities in my name. They said you're good and we're ready for you. I booked an Uber costing 45$ because it's 40 miles away and I get here and they say we can't rent to you. I told them about my phone call just 1 hrs ago and that I told them specifics what I was bringing and that I was told I was "all good". These guys are untrained, don't know their own rental policies and agreements, and just cost me 100$ even after I called. This is unacceptable, and intentionally deceptive. Enterprise needs to state specially on their website this information if their staff is untrained and unqualified to answer their phone and communicate requirements and policy. I would give 0 stars but I'm sure car rental places do this all the time to people. On top of that the guy who told me he couldn't rent was dismissive and lacked any understanding. Thanks Enterprise for ruining my weeks plans! Now I can't get to my job, or spend time with my dad packing his house up after my mom has been placed in dementia care. The least they could do is be friendly. No apology was given for the managers team not knowing how to do their jobs. I also am supposed to move this week and am now unable. Avoid Boerne enterprise. San Antonio is the place to go apparently. Way to treat the local population!!
• MM

  Melissa Minatrea

  Sep 2, 2025
  5.0
  The girls at the Boerne location provide stellar customer service! My fiance and Ihad originally scheduled a truck at their sister car rental store next door to them and unfortunately we showed up for pick up over an hour late and the truck was already rented it out. The gentleman assisting us walked over to check on the possibility of them having an available truck for us, and sure enough there was 1 ready and available. Ruth took over from there and gladly helped expedite the process. . She was knowledgeable and friendly. We were given a new Chevy pick up, with all the toots and whistles. It was approximately 20 dollars more. Well worth it! If you are in search of a truck rental and love and appreciate great customer service, I would highly recommend calling the girls at Enterprise truck rental in Boerne. Ruth was such a ray of sunshine!
• RB

  Robert Byrne

  Aug 4, 2025
  5.0
  I needed a cargo van while mine was in the shop. The Ford 250 Transit from Enterprise fit my needs perfectly. The rental process was smooth and efficient. MacKenzie was excellent to work with. I will recommend and use Enterprise again should the need arise. Thank you!
• ML

  Michael Livingston

  May 31, 2025
  5.0
  5 star service and quality.
• TS

  Tracy, Braden, Jimmy Spruill

  Mar 27, 2025
  5.0
  Customer service was top notch, thorough, and the truck was clean and ready for us!

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