Enterprise Rent-A-Car

Reviews

• EL

  Elizabeth Linfoot

  Feb 21, 2026
  5.0
  Wonderful experience. Staff was exceptional. Very professional and helpful. The auto they provided was beyond my expectation. Thanks for making having my auto in the shop for three weeks so painless.
• JH

  Jana Herrera

  Feb 18, 2026
  5.0
  I regularly put a lot of miles on rentals in the course of my business travel. Enterprise has always treated me like a valued customer. Any issues have always been handled quickly and professionally. John and the staff at the Boerne, TX location are the best!
• JF

  jennifer flores

  Feb 12, 2026
  5.0
  Enterprise in Boerne is a great car rental place. We’ve used them several times and they have always taken care of us
• BL

  Bill Lewis

  Jan 29, 2026
  5.0
  Wish I could have posted the review I did on the Enterprise site, on Google Reviews. Suffice it to say your team--Rich Moore, Jerry Canales, Mariana, John, Kevin, and your great Driver, James, are so upbeat and helpful! They helped me get through a very aggravating situation on a Ford Recall that took 65 days in the Dealer shop to repair. Really excellent people! Thanks so much to all of you.
• RS

  Richard Spears

  Jan 27, 2026
  2.0
  I have been an Enterprise customer for over 20 years. I've always been impressed with the customer service I've received. There have been times, they've picked me up at my house, and taken me to the Enterprise location. If there was a problem with the type of vehicle I'd reserved, they have upgraded me to a nicer vehicle. Always bending over backwards to help a customer. I rented a vehicle last week so I could drive to Amarillo. I had to move my mother into hospice. The airline canceled my flight, so I rented a car from Enterprise, even though I knew that a winter storm was coming. (Rental Agreement # 243MST) On the way back yesterday, driving through the snow and ice, I noticed the tire pressure going down quickly on the front passenger side. I was only 60 miles from Boerne, so I stopped several times, putting air in the tire so I could keep going. The vehicle was great. We got home safely last night, but I knew that it would be flat this morning, and it was. I called your office and spoke to Rich. He was very polite, and explained that I had three options:1. He could notify a roadside assistance company that Enterprise uses, and they would come and fix or swap the tire at my residence, but there would be a >$50 fee.2. I could call my own insurance and get roadside assistance from them. I've done this in the past, and in a perfect world this might have worked fine, but in the past, it sometimes takes 3 hours or more for them to arrive, and I have to go to work today at noon. Plus, the vehicle had to be returned at noon, or else I would probably be charged another day's usage.3. I could change the tire myself. Since this rental had already cost me more money than the flight ticket, I opted to change the tire myself. I also explained to Rich that I'm 63, with a heart condition, bad knees, high blood pressure, and a list of other health issues, and at the time, it was 30 degrees. Rich said there was nothing else he could do. Again, I don't know if this is a strict company policy, and I don't know if employees even have the discretion to help a loyal customer that will have problems changing a tire in the cold. But, if it is company policy, it really sucks.

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