Enterprise Rent-A-Car

4.0
231 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3001 N Main St, Baytown, TX
77521, United States
(281) 428-7777
https://www.enterprise.com/en/car-rental/locations/us/tx/baytown-n-main-st-06k3.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Baytown, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Main Street location today.

Location

Enterprise Rent-A-Car
3001 N Main St, Baytown, TX
77521, United States

Hours

Reviews

4.0
231 reviews
5 stars
148
4 stars
31
3 stars
7
2 stars
3
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised staff for being friendly and helpful, several reviews highlighted poor service experiences, particularly with specific employees.

Efficiency

Customers appreciated the quick and efficient rental and return processes, although some reported issues with long wait times and miscommunication regarding vehicle availability.

Vehicle Condition

Most customers found the rental vehicles to be clean and well-maintained, but there were complaints about receiving vehicles that did not match reservations.

Communication

Several reviews indicated a need for better communication regarding fees and vehicle availability, with some customers expressing frustration over unreturned calls and lack of transparency.
  • LC
    Lloyd Coleman
    4 days ago
    5.0
    Great place to rent a vehicle
  • MF
    Mark Fackler
    Dec 28, 2025
    5.0
    Fantastic location! Brittany will totally hook you up!!! I had a vehicle need when my primary vehicle was destroyed by an 8-Point buck. This location took care of things from the moment I walked in, they worked with my Insurance carrier to negotiate a low, weekly rental rate and got me back on the road so I could go negotiate for a permanent vehicle. They have a wide selection on the lot and source from nearby locations to get what you need. I can’t say enough about Brittany and the team. Keep up the great work folks!!
  • RR
    Rebecca Redinger
    Dec 24, 2025
    1.0
    Rude. Completely ignored me when I asked questions.
  • KH
    K Harpst
    Dec 11, 2025
    5.0
    Enterprise was fantastic to work with. The car was spotless, the process was smooth, and the team was friendly and efficient from start to finish. Truly an awesome rental experience!
  • TH
    Taeshannah Henry
    Nov 25, 2025
    1.0
    I recently rented a car from the Baytown location on North Main, and the pickup experience was very disappointing. The woman with red hair (Mackenzie), I believe, who may be a manager was unhelpful from the moment I walked in. She made the process unnecessarily difficult and carried herself in an unprofessional manner. She even appeared irritated when I asked simple questions. While I remained calm, her attitude was unwarranted. If I rent here again, I would prefer not to interact with her. Mackenzie could benefit from improving her customer service skills. When we went outside to pick up the car, she simply said the car was “good,” instructed me to return it with a full tank, and walked off—no walk-around, no explanation, no opportunity for questions. The process felt rushed and careless. Thankfully, the return process was the complete opposite. Haylen greeted me immediately, treated me with professionalism and respect, and handled everything efficiently. He was kind, approachable, and demonstrated excellent customer service. Businesses like this need more employees with Haylen’s approach and fewer like Mackenzie.
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Frequently Asked Questions About Enterprise Rent-A-Car

What is the address of Enterprise Rent-A-Car in Baytown, TX?

Enterprise Rent-A-Car is located at 3001 N Main St, Baytown, TX 77521, USA.

What are the rental services offered by Enterprise Rent-A-Car in Baytown?

They offer car rental, van rental, luxury car rental, and auto rental services, including flexible rental options for errands, weekend getaways, or if your car is in the shop.