Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Baytown #4288 in Baytown, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Baytown, TX or call us at (346) 801-6990.
Numerous reviews highlight exceptional customer service, with employees going above and beyond to assist customers, particularly mentioning staff like Jeremy, Arthur, and Kellie.
Product Knowledge
Customers frequently praised the staff's knowledge about products and their ability to provide accurate recommendations and solutions for vehicle issues.
Efficiency
Many reviews noted the quick service provided, especially in battery replacements and diagnostics, with several customers expressing appreciation for the speed of service.
Store Environment
The store is described as clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While most feedback is positive, a few customers reported negative experiences with specific employees, indicating inconsistency in service quality.
JB
John Banks
Nov 15, 2025
4.0
Auto parts
TD
Toria Davis
Nov 9, 2025
1.0
Today I had an oil change done on my car and was told my battery was in the red and needed to be changed so I came to this autozone to get a second opinion.
I asked at first for an estimate of a new car battery and was told an amount that was higher than what I was looking for which was fine. I left and then came back to ask if they offer the option to "charge" car batteries and was told "no" and that they would only charge a car battery if the battery was outside of the car.
I went to the autozone in Baytown on garth and was told "yes, they do charge batteries and that any autozone should be able to charge your battery in or out of your car because autozone carries batteries and should offer services for your battery".
I was confused and very offended and was even asked by the employee at the autozone on Garth rd if I was sure I went to a autozone and I said yes I left from the one on hwy 146 about 15 minutes ago.
I had all of my questions and the things I needed done at the autozone on Garth instead such as having my battery tested and the option to have it charged if needed.
NP
Nohe Perez
Oct 10, 2025
5.0
Robert
Helped us out today and did a great job helping us install our very technical battery on traverse
they dont make batteries like they used to!!!
thanks again ROBERT!!
AL
Adriana Lemus
Sep 20, 2025
5.0
Spoke with employee Andy who was very very helpful, friendly with excellent customer service and exceeded my expectation with Auto Zone service. Awesome employee.
OB
Osiel Bermudez
Sep 19, 2025
5.0
Had a really great experience Jermey and his crew provided me with all the answers and went above and beyond with getting my vehicle situated