Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Baytown #5149 in Baytown, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Baytown, TX or call us at (281) 691-9995.
Many customers praised the staff for their helpfulness, friendliness, and willingness to go above and beyond, particularly highlighting employees like Kellie and Leaphiny.
Product Knowledge
Customers frequently noted the staff's expertise and ability to provide accurate information and assistance with their automotive needs.
Mixed Experiences
While many reviews were positive, there were also complaints about poor service from management and issues with warranty processes, indicating inconsistency in customer experiences.
Efficiency
Several reviews mentioned quick service and the ability to find parts easily, contributing to a generally positive shopping experience.
Store Environment
Customers appreciated the store's cleanliness and the overall welcoming atmosphere, making it a preferred location for auto parts.
JC
Joseph Chavis
Nov 12, 2025
5.0
Ms Leaphiny was the best she had speedy service and very nice great costumer service - came in with a battery and was planning on buying a battery and before I did- she asked for my number to check to see if my battery was under warranty- and sure enough it was. I was very pleased to know that I still had the warranty. I will be auto zone customer at this location for life.
HQ
hugo quiroz
Nov 4, 2025
5.0
Kellie is the best comercial agent very profetional and helpful
JB
Jerry E. Buchan
Oct 31, 2025
5.0
Came in with a bad battery and they took care of everything for me due to my disability. Everything from removal to install. Mrs Leaphiny and Mr Connor were amazingly helpful!
BV
Brian Versoza
Oct 28, 2025
5.0
Great service! Needed a new battery and Mrs. Leaphiny Helped me out right away. She even changed out my battery and had me on my way in no time!
MR
Monica Del Rio
Oct 9, 2025
5.0
Kellie gave amazing service! So sweet, would definitely return cause of great customer service