Enterprise Rent-A-Car

Reviews

• AF

  Amy Fisher

  Nov 13, 2025
  5.0
  After writing a scathing review about my week long problems getting a safe car from Enterprise in Bastrop TX, I would like to compliment the branch Manager. Jessica Kennedy got me in a safe very suitable car. Thank you, Jessica. I had a reservation at Enterprise in Bastrop TX & was supposed to get a rental vehicle comparable to my Subaru Outback which was covered by insurance. So much for a reservation--On Friday 11/7/25, when I showed up to pick up the car promised to me, Enterprise told me they only had a Mitsubishi Mirage available. The car was dirty on the outside; the turn signals do not make a sound so you have no idea if they are on or not; & the steering is loose & non-responsive. Ironically, my friend who was with me was a Toyota mechanic. He got behind the wheel and totally confirmed my concerns. To make matters worse, my husband is recovering from spinal surgery and I can't squeeze him into this tiny economy car & there is no way I can fit his wheelchair. I called Enterprise twice a day, drove there at least 5 times, pleading for a safe suitable rental. No luck. Today (11/13/25) I called the phone # for Enterprise in Bastrop & thought I had this resolved. I spoke to someone who assured me that there would be a compact SUV available for me at the Bastrop location at 3:30. Again, so much for a reservation. The folks at the Bastrop location told me that the person I spoke to didn't work there. So, I gave them my reservation #. They looked it up & saw that I indeed had a reservation, but, they didn't have any suitable car available at this time. Now, they want me to come back again tomorrow afternoon. I am ready to just turn the *hitsubishi in & go somewhere else. Having your car rear ended & out of service for who knows how long is bad enough. No one needs this much aggravation just to get a rental car as promised.
• KK

  Kimberly K

  Nov 5, 2025
  5.0
  Had a great vehicle and great people helping you along the way
• CC

  Colin Creswell

  Sep 21, 2025
  1.0
  Returned two cars in 2 days both smelled of cigarettes and body odor both where dirty inside and out couldn't see out side windows or side view mirrors because of hard water stains inside windshield had very bad streaking. Hearing that this has become a constant problem at this one location..
• VF

  Vivian Froncek

  Sep 19, 2025
  4.0
  The staff at Enterprise in Bastrop were helpful with a few issues we had. Much thanks to Marc, Shad and manager Jessica for their help.
• BB

  Bianca Bailey

  Sep 17, 2025
  3.0
  Service was decent. The employees were helpful, but the selection was scarce, and the vehicle I got today was dirty. Dog hair on the interior, it smelled like a dog, the windows were not clean. There was no attentiveness to detail. Seems like only the outside was washed. This is probably the worst I have seen and I have been renting with them for some time, so disappointing to say the least.

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