Safelite AutoGlass

Reviews

• AA

  Ash

  2 days ago
  1.0
  Terrible communication and workmanship. Safelite will use their brand recognition to overcharge you and they will never follow up on the Lifetime Warranty that they boast of. I paid for a ventilation window replacement in January of 2025. Setting up a new appointment was easy and convenient, and my appointment was booked two weeks in advance. I received an automated email confirming the booking, and no other contact prior to the day of the appointment. On the day of the appointment, and hour after the scheduled start time, I received a call from a technician, informing me that they did not have the car window I needed in stock. The technician said that they *might* receive the window that day and that they would update me if they did. I received a call eight hours later on the same day, letting me know that they just received the window and would come out to perform the repair. The technician was polite and sociable. He gave me a brief explanation of how long the service would take and the steps he'd be taking. I returned to my home, and came back out once he had finished. While fixing my tiny ventilation window, the technician managed to damage my rear driver's side car window to the point that it could no longer be raised or lowered, and the technician left the window in its lowered position with some shrink wrap as consolation. He assured me that Safelite would reach out in the next couple of days to fix the problem, and that everything was covered under their warranty. After two months of calling Safelite every week, I finally managed to get in contact and schedule a repair for the window that they'd broken. After a third month of waiting, a technician came out simply to figure out what the first technician broke, did not fix anything, told me that they had put in an order for the part they needed, and that they would reach out to me when it arrived. To their credit, they did manually raise the window, so rain would finally stop damaging the backseat of my car. Another few months passed by with zero contact from Safelite. On their website, you cannot book a warranty appointment without calling their shop. When you call their shop and select 'Book a Warranty Appointment', it directs you to their website then ends the call. When I FINALLY did get ahold of someone, they informed me that the part was never ordered, and requested me to drive all the way down to their shop in South Austin for them to check what's wrong with the window *again*. With no other options, I did. They told me the wait time was estimated at fifteen minutes. I waited for two hours before a representative spoke to me. This third technician was able to confirm that the second technician was incorrect, and that a DIFFERENT part needed to be ordered. They told me they'd order it and that they'd reach out once it arrived. Within two weeks, Safelite dutifully reached out to me to inform me that the part had arrived, and that they'd send a technician out to finally repair the window they had broken nine months ago. The technician was very friendly, arrived on time, and discovered that technician #3 was wrong, technician #2 was right, and that they'd ordered the wrong part and couldn't help me. Over one year after the initial appointment when Safelite broke my rear driver's side window, I was finally reached out to again. Their new manager gave me a call to apologize for all of the confusion, and to let me know that it was a result of a management change that left their shop in a mess. He personally apologized to me for the poor service, and he told me that he would personally order the part and reach out once it arrives. It's been more than a month since then. Fifteen months have passed by since Safelite broke my window. The back seat of my car still gets soaked when it rains. Safelite may repair, but they most assuredly do not replace.
• ET

  Ed Touchet

  3 days ago
  1.0
  I thought it was a great windshield replacement until I got in rush hour traffic in the rain yesterday and turned on the windshield wipers and one didn't work. My family was in the car and we were on the highway. Unexcusable.
• RP

  Reese’s Perspective

  4 days ago
  5.0
  Cohen is a rockstar! I needed to use the warranty because the window was not closing all the way and he literally solved the problem in 10 minutes and was very thorough and even showed me what went wrong. Thank you Safelite but especially Cohen!
• LL

  llr

  Mar 29, 2026
  5.0
  I had extreme difficulty with AAA in using their AAA Premier Members ding repair special, spent more than 6 hours on hold with AAA over a number of days. The specific department I was told I needed always was busy. Other agents ( more than a dozen) within AAA also were unable to penetrate the needed silo. It was easy to get a Safelite appointment as the AAA website transferred me there, but the AAA published price and the Safelite price didn’t agree. After a month and unable to find anyone at AAA who could make good on their published price for the ding repair special, I took the AAA coupon to this South Austin location. The young lady behind the Safelite counter did what no one else had, she made good on the AAA Premier offer. It’s rare to find a person who can cut through impenetrable corporate barriers and solve an issue for customers, but that’s what happened here. And the Safelite tech did an excellent job as well. Thank you Safelite for this outstanding service. My job was minor, but this is the customer service you want for your big jobs.
• DS

  D ST

  Mar 23, 2026
  5.0
  I had an excellent experience with Safelite AutoGlass this morning and wanted to take a moment to recognize two outstanding technicians, Xavier and Max. From the moment they arrived, they were professional, friendly, and incredibly kind. Xavier took the time to clearly explain the process, including the standard disclaimers regarding potential spreading of the crack, which I really appreciated. He made sure I understood everything while still being approachable and easy to talk to. Both Xavier and Max worked efficiently and thoroughly. They arrived early, were respectful of my time, and completed the repair quickly without compromising quality. I’m especially grateful that the repair was successful without the need for a full windshield replacement or any additional cost. It’s not every day you come across service professionals who are not only skilled but also genuinely pleasant and engaging. Xavier and Max truly made this a smooth and positive experience. Thank you both for your excellent work—I sincerely appreciate it!