Jiffy Lube

4.5
344 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield RepairJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Austin. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
18125 West State Highway 71, Austin, TX
78738, United States

Hours

Reviews

4.5
344 reviews
5 stars
288
4 stars
18
3 stars
5
2 stars
5
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and willingness to go above and beyond.

Service Efficiency

Several reviews noted quick and efficient service, with many customers appreciating the minimal wait times for inspections and oil changes.

Quality Issues

There were multiple complaints regarding service quality, including improper repairs and lack of accountability for mistakes, leading to customer dissatisfaction.

Communication

Customers expressed frustration with poor communication, including long wait times without acknowledgment and unclear service explanations.

Pricing Concerns

Some customers felt that the prices were higher than expected, leading to dissatisfaction despite the quality of service.
  • PC
    paul clear
    1 day ago
    5.0
    Isaac was personable, focused & efficient. Enjoyable experience, which is weird to say about getting an oil change…
  • EH
    Eric Houston
    5 days ago
    1.0
    Unless you have an entire day to waste on an oil change and tire rotation, you’re better off going elsewhere. They are very slow, take tons of breaks, and stop regularly for team joke sessions. 3 hours for an oil change and tire rotation. Was quoted 30-45 min for service. They will try and upsell engine and cabin air filter replacements when obviously not needed, both were changed on my last service a few months ago, the filters were both clean and white. And $160 for an oil change and tire rotation? There are 2-3 other service stations (oil change) within 10 minutes of this location. Time to move on.
  • CB
    Chris Belmore
    Dec 27, 2025
    1.0
    Used to love this place. The team here messed up a routine oil change and added an extras gasket to the routine procedure. Which resulted in an oil leak on my end, which meant I needed to get an oil change a 1000 miles before it was needed. When I brought it in to get it checked out, the manager said they would call me, never did. I had to call to figure out it was their teams negligence that caused this problem. Instead of offering this oil change for free or a discount, they didn’t and couldn’t care less. Never coming back. Oh and they also never put a new oil change date sticker on for good measure. Oh and don’t even put air in the tires. Quality operation.
  • AK
    Austin Knight
    Dec 24, 2025
    5.0
    Excellent shop that I take my exotics and sports cars to for emissions inspections. So far, they’ve inspected my Dodge Viper, Porsche 911 and McLaren 650S with ease. I’ve never had a wait and they work with you to make sure the car is handled correctly.
  • AC
    andy c
    Dec 17, 2025
    1.0
    The absolute worst place. We went in for a safety inspection. We were told by the tech that our fuse was blown since the OBD port doesn’t work. They wanted $180 to replace a fuse. I went home tested all the fuses and everything was normal. Later on, I took my car to the dealership and passed the safety emission test without issues. STAY AWAY

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service