Jiffy Lube

4.6
336 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Austin. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
18125 West State Highway 71, Austin, TX
78738, United States

Hours

Reviews

4.6
336 reviews
5 stars
283
4 stars
18
3 stars
5
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, professional, and attentive, with many noting exceptional service experiences.

Efficiency

Many reviews highlighted the quick and efficient service, with several customers mentioning minimal wait times for inspections and oil changes.

Cleanliness

The facility was frequently described as clean and well-maintained, contributing to a positive customer experience.

Professionalism

Customers appreciated the professionalism of the staff, with several reviews mentioning thorough explanations and no pressure upselling.

Management Issues

Some reviews pointed out management and organizational problems, including miscommunication about service availability and inconsistent service quality.
  • CR
    Candelaria Renn
    Nov 17, 2025
    1.0
    I have the worst experience of my life at this place. They changed three parts on my truck. Make me wait for five hours. Wish I didn’t mind, and send me home afterwards, I wasn’t even driving a quarter of a mile When my engine started overheating and I had to pull to the side immediately. I was in the middle lane on I -35 when this happened coming from New Braunfels, the traffic was going fast around me! Luckily I stop and check my truck to see what the issue was, My truck was completely empty on antifreeze!! My was driving without antifreeze.. I called them immediately. I was scared, and the only thing I got from them was ….mam’m we’re busy. You’re gonna have to wait. ! I said you’re kidding me. ??! I’m in the middle of the highway. Someone have to come back and help me. After 25 minutes someone showed up and put some antifreeze in my truck with my husband showed up Thank goodness. Since I have not received a single apology from them, Not even a call saying how you’re doing. Is your Truck doing OK? I just called to check and make sure your motor is OK? These people have no feelings whatsoever !! I wasn’t gonna do this, but someone has to do it. My life was in danger that day!! I will never go back to this people ever again. !!.
  • PP
    pigdaddyo
    Nov 14, 2025
    3.0
    There was NOTHING Jiffy about my oil change today !! One hour and at least thirty more minutes. They were thorough !!
  • JC
    Jorge Cano
    Oct 23, 2025
    5.0
    Delighted with the service — it’s our first time here, and the attention from your staff was warm and enthusiastic. They make you feel comfortable and at home. All the team members were very kind and helpful, clearly showing their experience and friendly attitude toward customers, which definitely makes you feel like you’ll be coming back soon and recommending them. Excellent location and spotless facilities.
  • TR
    Thomas Reinholm
    Oct 10, 2025
    5.0
    Hands down the best Jiffy Lube I’ve ever been to. The people here are genuinely some of the nicest folks you’ll meet — super friendly, professional, and honest. The customer service is top-notch, and they always make sure you understand what’s being done without any pressure or upselling. I’ve been to plenty of auto shops over the years, and this team sets the bar for how good customer service should be. Highly recommend.
  • JR
    Jessica Rosales
    Oct 7, 2025
    5.0
    Great customer service and they get you in and out quickly while being thorough.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service