Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
4.4
155 reviews
5 stars
120
4 stars
9
3 stars
6
2 stars
7
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their communication and willingness to assist throughout the repair process.
Repair Quality
Overall, customers were satisfied with the quality of repairs, noting that vehicles often looked brand new upon completion.
Timeliness
While some reviews mentioned delays and longer-than-expected repair times, many customers appreciated the quick turnaround for minor repairs.
Transparency
Several customers expressed concerns about the lack of transparency in the estimating process, with some experiencing significant cost increases without prior notice.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding poor communication and service inconsistencies, particularly for larger jobs.
- MHMickey HernandezNov 12, 20255.0Gerber Collision & Glass was very professional. Austin worked very well with me getting everything i wanted done with the repairs. i couldn't ask for a better experience, i highly! recommend.
- UHUyen HoOct 8, 20255.0We chose Gerber for our collision repair since they're in network with Progressive. We were given a 3-4 weeks estimate but the Gerber team on Rutland was able to fix the car in less than 3 weeks. Everything looks good and the communication was great. Very happy with their service!
- JPJordan PatrickOct 8, 20255.0Just picked up my truck from Gerber Collision & Glass and it looks fantastic. ⭐⭐⭐⭐⭐ I’ll be honest...I was initially frustrated because the estimate came in much lower than the actual repair cost. When the final cost ends up being 50–100% more than expected, it doesn’t always feel like much of an “estimate.” I’ve since learned that in this industry you don’t really know the full scope until the vehicle is taken apart, which is different than most other industries. That said, the team went above and beyond. Wade, the general manager, personally called me several times, explained the situation, and helped me file with my insurance. Carlos, who wrote the estimate, was very kind and professional as well. Both were great at communicating with me throughout the entire process. In the end, my truck looks great, it’s insured, and I feel well taken care of. Big props to Wade and Carlos for their professionalism and customer service.
- BLBriana LopezOct 6, 20255.0Wade and his team did such an outstanding job on my repairs. From the moment I walked in everyone was happy to help. I was kept up to date with my repairs throughout the entire time and my estimated time for completion was spot on. I even had my truck fully detailed in the inside and boy did that make me feel even better!
- WFWilson FrancoSep 25, 20251.0Was originally quoted around $2,900, but the final bill ended up at $4,260 after unexpected add-ons. During disassembly, the shop claimed trim pieces were damaged and required replacement, adding another $1,300 to the bill. They also billed 48 labor hours just for two door panels. While the work was completed, the lack of transparency in the estimating process and the major cost jump make me hesitant to recommend this shop. Customers deserve clearer estimates upfront and better communication about potential hidden costs.
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass provide?
Gerber Collision & Glass offers auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 1950 Rutland Dr, Austin, TX 78758, USA.
What are the operating hours of Gerber Collision & Glass?
They are open Monday to Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Does Gerber Collision & Glass offer a guarantee on their repairs?
Yes, they provide a Lifetime Guarantee on their collision and auto glass repairs as long as you own your vehicle.
How can I request a collision repair estimate at Gerber Collision & Glass?
You can request a free collision repair estimate online via their website's designated estimate request page.
What payment options does Gerber Collision & Glass accept?
They accept American Express, Check, Discover, MasterCard, and Visa payments.
How can I contact Gerber Collision & Glass for more information?
You can contact them by phone at +1 512-821-3100 or email at info@gerbercollision.com.
Are there any dining options near Gerber Collision & Glass?
Yes, nearby dining options include Pizza Hut, Rita's Mexican Restaurant, Papa Johns Pizza, and PapaJohns Rutland Rd., perfect for grabbing a meal before or after your visit.
What nearby services can I access while visiting Gerber Collision & Glass?
Near Gerber Collision & Glass, you can find Lyza's Salon for beauty services, Western Union for money transfer, and Big City Access by BrandSafway for hardware needs.
Are there any entertainment or community places close to Gerber Collision & Glass?
Yes, nearby are Blindsider Boxing and Fitness Gym, Salon de Fiestas MX (a music venue), and New Vision International Church, great for fitness, events, and community gatherings.