Enterprise Rent-A-Car

Reviews

• UR

  Unike R.

  Sep 30, 2025
  1.0
  If I could give zero stars I would. I had a reservation for a truck and they didn’t have any. They also did nothing to help, they basically just said” no trucks sorry.” I do tons of travel for work and for some reason Austin enterprises have been the absolute worst. I still haven’t received a vehicle a day later. Don’t even bother with this location.
• TW

  Tyneisha Williams

  Jul 16, 2025
  1.0
  I am extremely disappointed with the customer service I received. Despite multiple attempts to contact someone regarding this issue, I have yet to receive a satisfactory response or resolution. My efforts to reach the branch where I made my reservation have also been unsuccessful, as I discovered it has since closed. This lack of communication and the subsequent closure of the branch have left me feeling frustrated and abandoned. I request that you investigate this matter urgently and provide a solution to address my concerns promptly. I would appreciate a detailed explanation as to why my previous attempts to contact your company were unsuccessful and what steps you will take to prevent similar situations from occurring in the future .
• BB

  Brian Babauta

  Jul 3, 2025
  1.0
  CUSTOMERS BE AWARE!!!!!! I rented my vehicle from this location 5316 ED BLUESTEIN BLVD on June 6, 2025. A receipt was generated in a few minutes. On June 27, 2025, I returned my vehicle at 1916 CHEDDAR LOOP. I asked the rental agent for a receipt which he informed me that since I didn't rent my rental vehicle from that location, he wasn't able to provide me with a receipt. The rental agent from this location stated that he was able to. Strike one! She informed me that she will work on it and a receipt will be generated by the afternoon. At around 2ish no call or receipt in my email. Strike two! I called the location, and she told me she was too busy and was not able to get my receipt done and the other location hasn't given her a response. Strike three! Called customer service Monday June 30th, Tuesday July 1st, Wednesday July 2nd and Thursday July 3rd which every single customer service rep. told me it has been escalated up and the Regional Manager will give me a call. Four days in a row and no call from the Regional Manager. Received my receipt on July 3rd and guess what they decided to add FIVE ADDITIONAL DAYS TO MY RENTAL RECEIPT. They charged me and my insurance company for those additional days. This is the type of service Enterprise in Austin Texas is giving. This location told the other location I returned my rental vehicle on the 30th of June, so they closed out my rental agreement on the 1st of July. What type of rental agents is the Austin locations hiring. Let me tell you all this the money you stole from me, and my insurance company is around $200.00. I am writing this because it's the principal behind it. I've rented in other states from Las Vegas, California, South Carolina, other cities in Texas and numerous other states and never was I treated like this or disrespected. Enterprise needs to take a look at these two locations. I hope this helps other customers not to use these two locations and rent from other locations besides these two locations. At the end of the day these two locations will never get my business ever again. Received a call from the Branch Manager Evan from 7th street in Austin apologizing for the mistake on their part. I hope Enterprise Corporate Office reads this and makes Evan the Regional Manager he definitely knows how to handle customer complaints. Thank you, Evan, for making a bad experience a better one. I will definitely use your branch location should I every need a rental for personal or insurance purposes. THANK YOU ONCE AGAIN EVAN! Respectfully, Brian Babauta
• MW

  Maurice Walker

  Apr 2, 2021
  4.0
  Nice employees

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