Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Austin, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Austin location today.
Location
Hours
Reviews
3.9
498 reviews
5 stars
288
4 stars
66
3 stars
25
2 stars
24
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, attentive, and providing quick service, although some reported rude behavior and unhelpfulness from certain employees.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including lack of vehicle availability and last-minute cancellations, leading to significant customer dissatisfaction.
Cleanliness and Maintenance
While some customers reported clean and well-maintained vehicles, others encountered issues such as dirty cars and even pest problems.
Efficiency
Several reviews noted long wait times for vehicle pickup and drop-off, often due to understaffing, which negatively impacted the overall experience.
- AMAldo MuirraguiJan 3, 20265.0agents were attentive, quick, honest and not pushy. will definitely use again.
- JMJake MargisJan 2, 20265.0Great staff made pickup and drop off seamless.
- ASAlyssa SalvatoDec 21, 20255.0incredible customer support! shae took great care of me, very thankful for her.
- DLDavid LambDec 19, 20255.0Fantastic customer service. Would go again
- JJJustinDec 6, 20251.0AVOID AT ALL COSTS. Called and reserved a vehicle. Was halfway to the location to pick it up (walking) and they called me and said they have no vehicles. Apparently the “reservation team” doesn’t actually know if anything is actually available. This is an absolute insane business model and I’m shocked this is a nation wide company. I would rather walk than give them any sort of business ever again.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Austin, TX?
Enterprise Rent-A-Car is located at 816 Colorado St, Austin, TX 78701, USA.
What are the operating hours of Enterprise Rent-A-Car in Downtown Austin?
Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
What types of rental vehicles does Enterprise Rent-A-Car offer in Austin?
Enterprise offers a wide range of rental vehicles including cars, vans, luxury cars, and trucks.
How can I make a reservation with Enterprise Rent-A-Car in Downtown Austin?
You can reserve a rental vehicle by visiting their website at https://www.enterprise.com/en/car-rental-locations/us/tx/downtown-austin-6542.html or by calling +1 512-476-2300.
What payment options are accepted at Enterprise Rent-A-Car in Austin?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment methods.
Does Enterprise Rent-A-Car offer any discounts or special rates?
Enterprise offers great weekend rates which you can book via their special deals page; they also provide discounts for active military members.
What languages are supported by Enterprise Rent-A-Car in Austin?
Enterprise Rent-A-Car in Austin supports English language for customer service.
Which nearby parking garages are available when visiting Enterprise Rent-A-Car Downtown Austin?
Nearby parking options include Colorado Parking Garage, 816 Congress Parking, and 9th Street Garage, making it convenient for customers to park while renting a vehicle.
What nearby hotels are available if I need accommodation near Enterprise Rent-A-Car in Austin?
Marriot Austin, TX is a nearby hotel where customers can stay, ideal for those combining lodging with car rental services.
Are there public transportation options close to Enterprise Rent-A-Car Downtown Austin?
Yes, the Capital Metro Transit Store and CapMetro Transit Store are nearby, providing public transportation options for customers without vehicles or before picking up a rental car.