AutoZone Auto Parts

4.3
313 reviews

Business Details

15600 Ranch Road 620 N, Austin, TX
78717, United States
(512) 248-8707
https://www.autozone.com/locations/tx/austin/15600-ranch-road-620-n.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Ranch Rd FM 620 in Austin, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Austin, TX or call us at (512) 248-8707.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
15600 Ranch Road 620 N, Austin, TX
78717, United States

Hours

Reviews

4.3
313 reviews
5 stars
213
4 stars
48
3 stars
18
2 stars
8
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and going above and beyond to assist with their needs.

Staff Performance

Dillon received numerous commendations for his exceptional service, while other employees were noted for their professionalism and knowledge.

Inconsistency

Some reviews highlighted inconsistent service experiences, with reports of rude or unhelpful staff members, particularly from management.

Installation Assistance

While many customers appreciated the installation help provided, there were complaints about refusal to assist with battery installations in certain cases.

Overall Satisfaction

Despite some negative experiences, many customers expressed high satisfaction with the store's service and indicated they would return.
  • MR
    M R
    6 days ago
    1.0
    I have experienced significant concerns with management at all levels. They do not take responsibility for mistakes or make necessary corrections. It appears that they lack the necessary expertise. I would recommend exploring alternative options. For instance, there is an O’Reilly’s located next door. Be cautious of responses indicating that issues will be resolved, as this has not been my experience.
  • BE
    Bryan Eisenberg
    Feb 4, 2026
    5.0
    The staff is always so helpful.
  • AC
    A C
    Jan 21, 2026
    1.0
    By the time this matter is resolved, I anticipate your rating will be substantially affected; processing a refund would be a prudent measure to mitigate further reputational damage.
  • EB
    Emmanuel Beaufils
    Jan 16, 2026
    5.0
    What a fantastic service ! I cannot praise enough Micah ! So professional and knowledgeable! That guy is a gem, very helpful, explain everything in detail and will do the extra miles for customer satisfaction WoW ! They gain a customer for sure
  • FQ
    F Q
    Jan 4, 2026
    1.0
    I am extremely dissatisfied with the service provided by Dylan and the general manager, as they failed to take responsibility and demonstrate integrity. The battery installation was done incorrectly, and I had to drive with it in that state, which posed a significant safety risk. Fortunately, the battery died in a safe location. Given the circumstances, there was no justification for the $300 battery to fail, and it is clear that the improper tightening of wires during installation was the cause. The company's refusal to compensate me for the loss incurred during that day is unacceptable. I urge them to take responsibility, reimburse me, and reconsider their customer service approach. If they take corrective action, I will reconsider my review.

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in Austin, TX?

AutoZone Auto Parts in Austin, TX is open Monday through Thursday from 7:30 AM to 9:00 PM, Friday and Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.

Where is AutoZone Auto Parts located in Austin?

AutoZone Auto Parts is located at 15600 Ranch Road 620 N, Austin, TX 78717, USA.

Brand Certified Facts from AutoZone Auto Parts

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