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AutoZone Auto Parts

4.1
(632 reviews)

Business Details

2602 S Congress Ave, Austin, TX
78704, United States
(512) 447-7078
https://www.autozone.com/locations/tx/austin/2602-s-congress-ave.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone S Congress Ave in Austin, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Austin, TX or call us at (512) 447-7078.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
2602 S Congress Ave, Austin, TX
78704, United States

Hours

Reviews

4.1
632 reviews
5 stars
396
4 stars
93
3 stars
43
2 stars
27
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service, highlighting specific employees who went above and beyond to assist them.

Efficiency

Several reviews noted quick and efficient service, particularly in battery replacements and troubleshooting.

Staff Knowledge

Customers appreciated the staff's knowledge and willingness to explain processes and provide helpful advice.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with specific employees and service quality.

Cleanliness and Organization

The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
  • EW
    Emmett Wesolowski
    Feb 24, 2026
    1.0
    Placed an order in the evening then went to the store 12 hours later and they still didn’t have the order ready. One small part and they couldn’t pick it in almost a whole. Business day. Had to go to advance auto accross the street which isn’t much better but at least they had it.
  • JC
    Jonathan C
    Feb 23, 2026
    5.0
    These guys took care of me. Everything I needed they handled. I was more impressed with the service here than Mercedes Austin.
  • TG
    Tj Guzman
    Feb 22, 2026
    1.0
    Horrible experience asked for help to see why check engine light is on and they handed me the tool to do it myself while there was 3 people just standing around in the store. I did exactly what they said and brought the computer back in and handed me a couple sheets of paper and said here’s your report. Like really?! Where the customer service at!! Don’t go to this one at all!!
  • BP
    BettyCash (PettyBetty)
    Feb 9, 2026
    5.0
    ⭐⭐⭐⭐⭐ EXCEPTIONAL CUSTOMER SERVICE – ABOVE AND BEYOND! I want to personally recognize Lynne (Commercial Manager) and Daniel for providing some of the absolute best customer service I have ever experienced in the automotive industry. As a business owner and mobile mechanic servicing clients from Austin all the way to San Antonio, I work with many auto parts stores daily — and this location stands out above them all. From the very beginning, both Lynne and Daniel were incredibly helpful, professional, and solution-oriented. Lynne went completely above and beyond to help me locate the exact part I needed at the most cost-effective price possible. When it wasn’t available in-store, she made sure I could pay at her location and conveniently pick it up at another store without any delays. To make the process even smoother, Lynne had Daniel immediately text the receipt and invoice directly to my phone so my husband could pick up the other part without any hassle. That level of teamwork, communication, and efficiency made everything seamless from start to finish. Their professionalism, urgency, and genuine willingness to help made this one of the smoothest and most stress-free experiences I’ve ever had with any auto parts store. Hands down, this has been the BEST customer service I have encountered in this industry. If you’re a business owner, mechanic, or anyone needing reliable parts and exceptional service, I highly recommend working with Lynne and Daniel. They truly go above and beyond for their customers. -ATX-512 Mobile Mechanic
  • JM
    Jesse Miller
    Feb 1, 2026
    1.0
    Went to get my battery & alternator checked. The gentleman who assisted me insisted he did not need to check both batteries on my truck i didn’t argue with him. he said the battery’s and alternator were both good and that he did not need to check the other battery as it would show the same thing

Brand Certified Facts from AutoZone Auto Parts

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Certified March 01, 2026Yext Knowledge Graph
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