Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone S Congress Ave in Austin, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Austin, TX or call us at (512) 447-7078.
Many customers praised the staff for going above and beyond in assisting them with their car issues, highlighting specific employees like Reuben, Lawrence, and Max for their exceptional service.
Efficiency
Customers frequently noted the quick and efficient service, particularly regarding battery replacements and other repairs, often completing tasks in under 30 minutes.
Knowledgeable Staff
Reviewers appreciated the staff's expertise and willingness to educate customers about their car issues, making the experience less intimidating for those unfamiliar with automotive repairs.
Mixed Experiences
While many reviews were positive, there were some complaints about rude service and unhelpful staff, indicating inconsistency in customer experiences.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
BB
Bethany Butler
5 days ago
2.0
Honestly the only reason the store is getting two stars is because of how pleasant the two people who I spoke to when I pick the order up were. Aside from that you'll have to make sure that you turn off your Uber Eats when you close because it's unfair for me to have to return an item the next day because you close at 9:00 it's unfair that other orders are being handed out because you close at 9:00 and you haven't updated the system yet it's disrespectful. Now I have to waste my time and come back tomorrow and return this customers order desiigner the customer canceled it or the store requested it to come back knowing full well that it was closed
NN
nick nye
6 days ago
5.0
10/10 experience with Max at this location. Came in for some battery problems and was able to get it replaced as well as getting some other problems diagnosed and referred to a mechanic! Would absolutely recommend coming here.
MG
Michael Gandara
Nov 30, 2025
5.0
Had the best experience at this AutoZone. Hiley was exceptionally helpful with a lot of tips and info beyond the battery issue that we came in with.
AS
Ashley Smith
Nov 21, 2025
5.0
Look at this picture!! The definition of customer service. Max got on the wet ground in the pouring rain to help me plug a hole from a screw that was in my tires yesterday. Blessings on him and his family and future forreal.
RS
Ryan Scharrer
Nov 11, 2025
5.0
When my service brake light came on the other day, I was sure it was going to cost me over 400 that I was not budgeted for. The first thing I did was stop at this Auto Zone location where store manager Hiley came out and assisted me without even having to ask. She immediately topped off brake fluid and cleaned the rotors. Sure enough the service brake light was offend I was back on the road. I can't say enough about her eagerness to help and since it didn't take much time or product to assist, she didn't even charge me. This allowed me time to properly budget for the inevitable upcoming brake job that I will need but sure may my day much better. Thanks Hiley and South Congress Auto Zone, fior going above and beyond and taking a load off my shoulders that day!!