AutoZone Auto Parts

4.2
543 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Austin #1390 in Austin, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Austin, TX or call us at (512) 477-3547.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
2735 E 7th St, Austin, TX
78702, United States

Hours

Reviews

4.2
543 reviews
5 stars
334
4 stars
93
3 stars
44
2 stars
21
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting employees like Darwin, Jennifer, and Stacy.

Staffing Issues

Several reviews indicated that the store is often understaffed, leading to slower service and unresponsive commercial support.

Mixed Experiences

While many customers had positive experiences, there were notable complaints regarding poor service from specific employees and instances of perceived discrimination.

Product Availability

Customers generally found the store well-stocked with necessary auto parts, although some reported issues with incorrect items being provided.
  • GT
    Gus Tavo
    Jan 5, 2026
    1.0
    They had me on hold the whole time so I hung up and called back and they immediately answered and were able to help me.
  • JS
    Jerry Sanz
    Jan 4, 2026
    5.0
    Josh it’s a great person and help me with everything. Thank you for your support
  • LH
    Lauren Hughes
    Dec 20, 2025
    5.0
    Awesome service from Casey at this location. He was quick, knowledgeable, and helped with a difficult battery change.
  • RF
    Rachael Floco
    Dec 16, 2025
    5.0
    Car battery died and it was a tricky battery to replace but not for Irwin (I hope that his name) He was amazing and helped us in 30min or less. 5/5 amazing employee.
  • KV
    Kristov Vik
    Sep 15, 2025
    1.0
    If I could give zero stars, I would. The commercial department is consistently unresponsive and slow, with phone calls often going unanswered. On multiple occasions, employees have even hung up mid-conversation, which reflects very poor customer service. Gilbert, who appears to be the main point of contact, has expressed being overwhelmed by handling numerous orders alone—an indication that the team is severely understaffed and poorly managed. I would not recommend this company for any commercial business needs, as their lack of organization and support causes unnecessary delays and frustration for your customers.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular opening hours of AutoZone Auto Parts in Austin, TX?

AutoZone Auto Parts is open from 7:30 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 9:00 PM on Sundays.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services to customers.