Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1813 W Parmer Ln in Austin offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
238 reviews
5 stars
176
4 stars
24
3 stars
11
2 stars
4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like David, Ray, and Jonathan, highlighting their willingness to go above and beyond.
Knowledgeable Staff
Customers frequently noted the staff's expertise in automotive issues, with several reviews mentioning specific employees who provided valuable advice and assistance.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude service and lack of assistance from some employees, indicating inconsistency in customer experiences.
Product Availability
The store generally had a good selection of parts and products, with customers appreciating the availability of items that competitors did not have.
Installation Services
Several reviews highlighted the convenience of installation services offered by staff, which enhanced the overall customer experience.
- MMMaddie myersNov 9, 20255.0So helpful! Changed my battery quick and was very friendly!
- LQL QuinnNov 5, 20255.0David was super helpful and satisfied our needs
- ESesteban sanchezNov 1, 20255.0Super helpful, and accommodating with assisting me with a loose connector after swapping batteries!
- KMKaren McCommonOct 14, 20255.0Thank you Raymond for your help today!! I walked in looking for air filters for the engine and cabin, asking if he carried the ones I had used 2years ago. He did, then proceeded to check if they were in stock. They were. I asked which way to find them and he said, I’ll be happy to pull them for you. Just wait here. This level of customer service was so much appreciated. I will definitely be back and recommend to my friends. Thx. :-)
- ECEve CloverOct 10, 20251.0Horrible experience and customer service. When I walked in, I said “Good morning,” but the employee just gave me an awkward glare and stayed silent until I started explaining what I needed. Usually, it’s the employee’s job to greet customers and ask, “How can I help you today?” I told him I needed a new battery for my vehicle. He started asking basic questions like whether my car was 2-wheel or 4-wheel drive, which I didn’t know off the top of my head. Instead of helping me figure it out, he was very condescending and said, “If you don’t know, I can’t help you.” I asked him to give me a moment to look up the details so I could give an accurate answer. Once we determined which battery I needed, I said I’d take the $229 one and asked if he could help install it since I didn’t have my tools with me. This is literally protocol at any auto parts store everywhere, even Walmart. He replied, “Nope, I can’t help, I’m the only one in the store.” Since he was clearly the manager on duty and alone in the store, I asked, “Is there any way you could lock up for a few minutes to help me since I’m the only customer in here?” Instead, he just repeated, “I can’t help you.” I told him, “Thanks for wasting my time,” and as I walked out, he said, “You’re the one who came in here, dude.” I immediately went next door to AutoZone, and they treated me respectfully and installed the battery for me without any issue. Absolutely unacceptable and disrespectful behavior. As someone who manages multiple facilities, I would fire an employee for this kind of conduct. Not only did he miss the customer service mark on every level, but he was also extremely rude and lost his company a $229 sale. I unfortunately didn’t get his name but he was an older gentleman with a black beard and this occurred on the morning of October 9th, 2025. I’ve already reported him to his District so if you’re a customer reading this, I’d avoid this location and if you’re the employee reading this, I hope you learn some customer service and respect.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of auto parts and accessories does Advance Auto Parts offer?
Advance Auto Parts stocks new parts and accessories such as batteries and oil filters for all makes and models.
Can Advance Auto Parts install my car battery and windshield wipers?
Yes, Advance Auto Parts offers free installation of batteries and windshield wipers with purchase. Exclusions may apply.
Does Advance Auto Parts provide free battery testing and recycling services?
Yes, they offer free battery testing and will recycle both batteries and used motor oil at no cost. Exclusions may apply.
What are the store hours for Advance Auto Parts at 1813 W Parmer Ln, Austin?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer in-store and curbside pickup services?
Yes, Advance Auto Parts provides both in-store pickup and curbside pickup options.
Are there any discounts available at Advance Auto Parts?
A 10% military discount is offered for active duty and veteran service members.
Can I return items at any Advance Auto Parts location?
Yes, you can return items to any Advance Auto Parts store as long as you have the item and receipt.
What are some nearby places I can visit before or after shopping at Advance Auto Parts on W Parmer Ln?
Nearby places include Austin Locksmith Service for key services, CVS Pharmacy for medical supplies, and Taco Bell or McDonald's for quick meals.
Is there a nearby AutoZone store close to Advance Auto Parts for additional auto part options?
Yes, there is an AutoZone Auto Parts store near the Advance Auto Parts location for more automotive parts and supplies.
What amenities are available near Advance Auto Parts for convenience?
Near Advance Auto Parts you will find services like UPS Access Point for shipping, LibertyX Bitcoin ATMs, and food options such as Bodhi Viet Veggie Cuisine and Ryan's Family Steak House.