Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 11701 Ranch Road 620 N in Austin offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
337 reviews
5 stars
224
4 stars
66
3 stars
25
2 stars
8
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Cindy and Susan.
Product Knowledge
Customers appreciated the staff's ability to provide detailed information and assistance in selecting the right parts for their vehicles.
Mixed Experiences
While most reviews were positive, there were some negative experiences related to rude behavior from management and issues with incorrect parts.
Efficiency
Customers noted quick service, especially in battery installation and part exchanges, contributing to a generally positive shopping experience.
Long-term Loyalty
Several customers mentioned being long-time patrons of the store, indicating a strong customer loyalty and satisfaction over the years.
- ARAriatne Rodriguez1 day ago5.0The team at Advance Auto Parts was amazing! Cindy and Chris went above and beyond to help me with everything I needed. They were friendly, knowledgeable, and made the whole experience really easy. I appreciate their great customer service!
- KPKelly Pietsch6 days ago5.0I am not one to usually write a review but for once I needed to give credit where credit is due! Every time I get to visit Cindy and Gary at the location off 620 it is a treat! Yes, the prices and members rewards are better than.the competitor, across the street. However, the always upbeat, qualified and truly helpful team members are what keep us, the consumer, choosing to return time after time.
- WPWilliam PerryNov 7, 20255.0Cindy at the 620 & Anderson mill store, went above beyond to help me . Her knowledge of policy and superior customer service was truly a breath of fresh air in an otherwise dark world. She is truly an outstanding individual.
- BLBudding LearnerOct 25, 20255.0I stopped by the Advance Auto Parts on Anderson Mill 620 this evening to replace my car battery, thinking I’d have to buy a new one and pay for labor. I had no idea my old battery was still under warranty since I originally bought it from a different Advance Auto Parts location back in 2023. Susan and Cindy went above and beyond to help me. Just by looking at the battery, they figured out that it might be under warranty. They took the time to look up my old purchase and confirmed that the warranty was still valid! It was such a pleasant surprise and honestly heartwarming — I walked in expecting a big expense and left paying nothing for labor. Cindy explained that Advance Auto Parts covers labor costs if you originally purchased the battery from them, and she even helped me extend the warranty on my new replacement battery. She made the whole experience easy and enjoyable, and truly made my evening. I’m so happy I came to this store — Cindy was exceptional, and Susan was incredibly helpful. I highly recommend this location to anyone nearby. You’ll be in great hands!
- JWJonathan WellmanOct 14, 20251.0I came in yesterday to buy a motorcycle battery and when I put the battery in my motorcycle today, the battery was dead, so I came back in today to exchange it for another one. I realize after I pulled it back out of my motorcycle that it was out of date no problem came back in the store to exchange it And Susan needed the manager’s help to do an exchange or a refund type thing well that that’s when it got sour when Cindy the manager showed up to the register Immediately, I could tell she had anger issues. She was very rude as soon as she showed up to the register to do the exchange I paid it no mine because I was tired and just got off of work So she scans the battery But during all of this, she’s pretty much talking crazy to me for no reason I’m just kind of quiet listening And wanting to just go home like I said Anyway, she scans the battery. The new one that she’s exchanging because the old one is dead that I bought yesterday and I happen to have the old one which is a ten dollar court charge that I get back for some reason she owes me twenty seven dollars Back, I think it’s because she gave me a different battery than the one I bought yesterday that was cheap plus the ten dollar court charges that she owed me So she ends up charging me $27 instead of giving me $27 This is where it gets really crazy so I look at her and I say ma’am, you actually just charged me $27 That’s when she pretty much really really became the most rudest person I’ve ever known in my entire life or ever been around And so I tell her how do I get my $27 back and she starts to say a whole bunch of more crazy rude stuff like how this is all my fault and that I’m a problem I guess Or something like that By the way, by this time, I’ve said probably a total of five words during the whole time. I’ve kind of stayed quiet because I just wanna go Home From a long day So I’m there for a long time at this point because she can’t get it together for some weird reason by the way, at this point, I’ve been there for over 25 minutes So I basically tell her let me just get a refund ma’am That’s when she turns the screen as as well I owe you $104. The battery alone was 129+ she overcharged me another $27 So I go to show her the receipt and she blows up again on me Cindy at this point has lost all credibility with me And is talking crazy and loud and now telling me to leave the store before she calls the police so I look at her and say excuse me I was a little shocked because it wasn’t that kind of situation. It was just her going crazy on me So I tell her yeah, go ahead call the police for what? What did I do and at that point you can tell her she’s trying to think of a reason of what to say as she’s starting to call the police. To be honest at that point, I couldn’t wait for the police to get there cause I wanted them to review the video and then looked back at her and go Are you OK Cindy Because literally if you were there, you would’ve been shocked just like Susan who works there Who was apologizing to me For the way, Cindy was acting Towards me for no reason Long story short, she finally gives me my refund I show her the receipt and by the way this is now 45 minutes. I’ve been in the store. And about five times of her, threatening to call the cops for no reason at all Just because she didn’t know how to do her job and she knew that she was being super super rude And I knew that so I get my refund And I look back at Cindy and I say you’re not gonna sell me any battery or anything and you’re calling the Police on me am I getting this right Cindy? She replies yes now leave my store so I say OK but what is the reason why I’m being kicked out ? She didn’t know what to say so she says harassment lol I laughed and said can I work with Susan and just buy a battery and go home like I wanted to do from the first place? She walks away, pretending to be on the phone with the police so I buy the battery from Susan and leave As I’m leaving, I light a cigarette up outside and she walks up to me and says what is your problem at that point, I get my car and leave.🤯
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of auto parts and accessories does Advance Auto Parts in Austin offer?
Advance Auto Parts offers a wide range of automotive aftermarket products including batteries, oil filters, brakes, rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts provide free installation services for batteries and wiper blades?
Yes, Advance Auto Parts offers free installation of batteries and windshield wipers with purchase, though exclusions may apply.
Can Advance Auto Parts test the health of my car battery?
Yes, the store provides free battery testing and will also install your new battery for free with purchase. They cannot charge batteries, however.
Does Advance Auto Parts recycle used batteries and motor oil?
Yes, Advance Auto Parts recycles used car batteries and motor oil for free, with some exclusions.
Are engine code scanning and starter/alternator testing services available at this location?
Yes, free engine code scanning and starter and alternator testing are available at most locations, including this Austin store.
What payment options are accepted at Advance Auto Parts?
Acceptable payment methods include American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours for Advance Auto Parts located at 11701 Ranch Road 620 N, Austin?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
Are there any nearby restaurants where I can dine before or after visiting Advance Auto Parts?
Yes, Nagoya Steak and Sushi is a nearby restaurant offering sushi and steak options, perfect for dining before or after your visit.
Is there convenient banking nearby Advance Auto Parts for customers who may need financial services?
Yes, multiple Wells Fargo Bank branches are nearby, offering banking, credit union, and mortgage services for customer convenience.
What nearby locations can provide quick health services in case of emergencies while visiting Advance Auto Parts?
Minute Clinic locations are nearby, offering doctor, emergency room, and medical center services for prompt healthcare needs.