Advance Auto Parts

Reviews

• LM

  Logan Myers

  Jan 22, 2026
  5.0
  I came in January 21st 2026 and had the pleasure of having Andrew to help me out with my 2013 white Dodge dart. I needed a battery replacement and called ahead of time, Andrew answered and he guided me through the process like I’ve never experienced before. He was extremely helpful. I unfortunately made a call somewhere else before because it was closer but to no avail. Calling Andrew at Advance Auto Parts was the best thing I could’ve done. When I need anything else for my car I will definitely be calling him and going there. 100/5 stars if I could give it. Thank you Andrew you were truly amazing!
• MP

  Megha Patel

  Nov 29, 2025
  5.0
  Andrew is great.
• FF

  Ferd Farkle

  Nov 21, 2025
  5.0
  Been to this locale a few times as a person not overly mechanical and always found the folks here helpful, patient, and generally pretty cool.
• CW

  colton willhite

  Nov 7, 2025
  5.0
  Andrew is the GOAT
• JL

  jordan lovings

  Nov 1, 2025
  1.0
  I came in today to return a brand-new, unopened set of brake pads that I purchased about 3 weeks ago. I explained to multiple CSR’s that I don’t always provide a phone number when buying because my work requires me to change numbers often. We tried several numbers that pulled up past purchases — just not these brakes. A CSR who recognizes me from my many visits (and has helped me with battery issues before) also tried to assist. Still, I kept being told there was “nothing they could do.” There is ONE employee who always provides excellent customer service — the white gentleman with the red beard and Advance Auto cap. He is the only reason I continue coming here. Unfortunately, some of the others treated me like I was trying to steal something rather than return a valid purchase. The Commercial Manager, Esteban, came over with an unprofessional attitude from the start. We pulled up the official company policy on the store computer — and it clearly states that if the purchase was within 45 days and the item is in new condition, a merchandise credit can be issued without a receipt. Even while reading that wording, he still refused to honor the policy. Right before placing the brake pads on the counter, we tried one last phone number I barely remembered — and it successfully pulled up the transaction. I placed the heavy brake pads on the counter (the counter shook slightly), and I said, “Just give me my refund — I don’t want anything from here.” At that point, Esteban accused me of “slamming” the item and threatened to call the police. Completely unnecessary escalation. I asked for the corporate number and management info. I was told the store manager, Alan Castillo, had already left early for the day. This entire situation could have been solved easily with proper policy knowledge and basic respect. Management really needs to provide better training for their team — especially the Commercial Manager — to prevent future customers from going through the same thing

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