Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 8701 Research Blvd in Austin offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
222 reviews
5 stars
139
4 stars
37
3 stars
11
2 stars
4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Andrew, David, and Jonathan, while some reported negative experiences with certain employees.
Product Availability
Several reviews mentioned issues with inventory, including being out of stock on common items, leading to customer dissatisfaction.
Management Issues
There were complaints about unprofessional behavior from management and a lack of proper training for staff, which negatively impacted customer experiences.
Positive Experiences
Despite some negative feedback, many customers expressed gratitude for the assistance they received, highlighting specific employees who went above and beyond.
Store Environment
The store was generally described as friendly and helpful, although some customers noted instances of poor service and lack of respect from certain employees.
- FFFerd Farkle3 days ago5.0Been to this locale a few times as a person not overly mechanical and always found the folks here helpful, patient, and generally pretty cool.
- JLjordan lovingsNov 1, 20251.0I came in today to return a brand-new, unopened set of brake pads that I purchased about 3 weeks ago. I explained to multiple CSR’s that I don’t always provide a phone number when buying because my work requires me to change numbers often. We tried several numbers that pulled up past purchases — just not these brakes. A CSR who recognizes me from my many visits (and has helped me with battery issues before) also tried to assist. Still, I kept being told there was “nothing they could do.” There is ONE employee who always provides excellent customer service — the white gentleman with the red beard and Advance Auto cap. He is the only reason I continue coming here. Unfortunately, some of the others treated me like I was trying to steal something rather than return a valid purchase. The Commercial Manager, Esteban, came over with an unprofessional attitude from the start. We pulled up the official company policy on the store computer — and it clearly states that if the purchase was within 45 days and the item is in new condition, a merchandise credit can be issued without a receipt. Even while reading that wording, he still refused to honor the policy. Right before placing the brake pads on the counter, we tried one last phone number I barely remembered — and it successfully pulled up the transaction. I placed the heavy brake pads on the counter (the counter shook slightly), and I said, “Just give me my refund — I don’t want anything from here.” At that point, Esteban accused me of “slamming” the item and threatened to call the police. Completely unnecessary escalation. I asked for the corporate number and management info. I was told the store manager, Alan Castillo, had already left early for the day. This entire situation could have been solved easily with proper policy knowledge and basic respect. Management really needs to provide better training for their team — especially the Commercial Manager — to prevent future customers from going through the same thing
- SSSydOct 31, 20255.0I stopped in on the off chance that I could borrow a few tools to work on my motorcycle. Ryan and Andrew were more than happy to help, had some helpful suggestions and I would have been stranded without them. Thank you, Gents!
- MEMarilly EstradaOct 31, 20255.0Highly recommend this place! Andrew was amazing, very professional, knowledgeable, and honest. He took the time to clearly explain what was wrong with my vehicle and went over the recommended repairs in a way that was easy to understand. I really appreciated how thorough and transparent he was throughout the process. Excellent customer service and quality work. Definitely coming back!
- KCKayman CarringtonOct 29, 20255.0I came in yesterday at 8:50p because my car battery died. I am so grateful for David helping me out - get this man a raise!!! He was so knowledgeable about the different types of batteries and let me know that the old battery I had was not the correct one. He got me the right battery and even went above and beyond to clean the battery acid off before putting on the new one. The customer service was top tier! I will be back for all of my car needs!! Thanks David!!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of auto parts and accessories does Advance Auto Parts at 8701 Research Blvd in Austin stock?
Advance Auto Parts stocks new parts and accessories such as batteries and oil filters for all makes and models.
Does Advance Auto Parts offer free installation services?
Yes, Advance Auto Parts offers free installation of batteries and windshield wipers with purchase, along with free battery testing and engine code scanning at most locations. Exclusions may apply.
Can Advance Auto Parts recycle used batteries and motor oil?
Yes, Advance Auto Parts recycles used batteries and motor oil for free. Exclusions may apply.
What are the store hours of Advance Auto Parts at 8701 Research Blvd?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer military discounts?
Yes, there is a 10% military discount for active duty and veteran service members.
What payment options are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What pickup and delivery services does Advance Auto Parts provide?
They offer in-store pickup, curbside pickup, and same-day delivery services.
Are there any nearby places of interest near Advance Auto Parts at 8701 Research Blvd?
Yes, nearby places include Mom's Place WIC Breastfeeding Clinic, Worldpac automotive repair, Velosify AI marketing agency, Door Outlet home improvement store, Excalibur Auto Repair, Amazon Locker - Ahmad, PetSmart grooming services, Dollar Tree discount store, DolEx Dollar Express money transfer, Northwest Wic Clinic community services, waxing salon by shakila, Joaquin Tailoring Services appliance repair, Martial Way Legacy gym, and La Hacienda Market grocery and Mexican restaurant.
How might visiting Mom's Place WIC Breastfeeding Clinic be helpful when stopping by Advance Auto Parts?
If you're visiting Mom's Place WIC Breastfeeding Clinic nearby, you can conveniently stop by Advance Auto Parts on Research Blvd for any automotive parts or services you need, making errands efficient in the area.
What options do customers have for automotive repairs near Advance Auto Parts at 8701 Research Blvd?
Customers can visit nearby automotive repair shops like Worldpac and Excalibur Auto Repair if they need professional services beyond parts and installations offered at Advance Auto Parts.