Advance Auto Parts

4.1
320 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 600 E William Cannon Dr in Austin offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
600 E William Cannon Dr, Austin, TX
78745, United States

Hours

Reviews

4.1
319 reviews
5 stars
196
4 stars
56
3 stars
18
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Tabitha, Grant, and Lorenzo, while others reported poor service and disrespectful treatment, especially regarding online orders.

Product Quality

Several reviews mentioned issues with receiving defective or incorrect parts, including a used item sold as new and wrong oil being sold.

Store Experience

While some customers had positive experiences with quick service and knowledgeable staff, others reported long wait times and lack of acknowledgment from employees.

Staff Attitude

Feedback varied significantly; some customers highlighted friendly and accommodating staff, while others experienced rudeness and condescension from certain employees.

Overall Satisfaction

Overall, experiences were mixed, with some customers expressing loyalty and satisfaction, while others vowed to avoid the store due to negative interactions.
  • MK
    Mohsen Kheirabadi
    Nov 3, 2025
    1.0
    They sold used one as a new one (battery charger) and was defected. Plus I returned that but they didn’t refund me yet 🫤 Haven’t seen customer service that bad in my life.
  • JI
    Jesus Ibarra
    Oct 31, 2025
    5.0
    Tabitha was great she made my experience easy and fast she helped me find every part I was looking for within 15 min best service I’ve had
  • EK
    Evan King
    Oct 16, 2025
    5.0
    Tabitha walked me through replacing my first car battery. She was very patient and helpful. Thanks Tabitha.
  • JB
    Jacques Bergeon
    Oct 13, 2025
    5.0
    AJ was incredible helpful and patient and I will only come here for auto parts from now on!
  • MH
    Miranda Holland
    Sep 13, 2025
    5.0
    If I have to buy new and not used, Tabitha is my go to ! Marianna is great too

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*