Enterprise Rent-A-Car

Reviews

• LR

  Linda Richard

  Apr 4, 2026
  5.0
  Enterprise is the Best.The sales team where I rent,is Awesome.😎
• MR

  Megan Ridenour

  Apr 4, 2026
  5.0
  Excellent customer service and quick to get in and get out! Special thanks to Jaylon who stayed late to help me swap out my vehicle!
• DD

  desirae douglas

  Mar 27, 2026
  5.0
  Thanks for helping to make our family trip amazing!
• BF

  Bridget Ferguson

  Mar 18, 2026
  5.0
  Prompt, professional service. Cheerful knowledgable employees.
• NT

  Neil Tyler

  Feb 19, 2026
  1.0
  This location has worse customer service than most fast food restaurants. Tried booking a rental at this location via the website and the website crashed about halfway through. But a regular SUV and premium SUV were available. After a few tries, we decided to call the location and try to do a rental over the phone- after speaking to someone that said they had SUVs available as well as a truck! Was placed on hold for a few minutes and then the call dropped and we were hung up on. After this, we decided to just drive over to the location since it was 10 mins away. We walked into the doors while three associates were working behind the desk and Jordan greeted us. She asked if we were picking up a reservation and we explained her our situation, and that we had a corporate account the rental would be picked under and if they had any SUVs or trucks available. She then proceeded to tell us they had nothing available and that we were out of luck for getting any rental! I re-emphasized, “so you have no vehicles at all available?” and she said there is not a single car available for rent. She did not make an effort to accommodate us, get another vehicle from another location, or even call another location to see if something was available! The only solace she offered was their next availability was next week… None of the other associates stepped in to help us either or offer any advice. This location is either too busy to take care of their customers appropriately or needs the training manual thrown at them for customer service. Maybe their coworkers at their sister location in Little Elm can give them some training and pointers!

Frequently Asked Questions About Enterprise Rent-A-Car