Enterprise Rent-A-Car

Reviews

• GG

  GJHON GJAIRO

  3 days ago
  2.0
  Place should have more staff. Same guys helping at the front desk are the same guys washing and cleaning cars to get ready.
• PP

  P

  Apr 3, 2026
  5.0
  I’ve had to use this location on and off since December because of my car accident..all the staff I’ve encountered are super nice, communicative and understanding. Only thing I’d say they can improve on is maybe having more availability for sedans instead of SUVs when using insurance. It’s a busy location so expect a wait if a Friday/Weekend pick up. However I’d choose this location over any enterprise in the metroplex.
• BD

  Bri D

  Mar 14, 2026
  5.0
  TJ WAS A GREAT HELP HE ASSISTED ME RIGHT AWAY AND HE EXPLAINED EVERYTHING I NEEDED TO KNOW ANOUT MY RENTAL THAK YOU TJ!! HE DESERVES A RAISE ! :)
• PF

  Patricia Flores

  Feb 28, 2026
  5.0
  Stefan and his team provided outstanding service while my car was in the shop. They made the process seamless, prioritized my time, and went above and beyond. I am now a lifetime customer!
• TN

  Teasia Nettles

  Feb 25, 2026
  1.0
  To Leadership, I created a reservation on February 4, 2026, for a car pickup on February 26, 2026, at 12:00 PM. At the time of booking, I uploaded both my driver’s license and method of payment, which was a debit card. Today, February 25, 2026, at approximately 6:16 PM, I received a call from the Arlington/Cooper location where my reservation was placed. During the call, I was informed that because I have an out‑of‑state license, a credit card would be required instead of a debit card. I want to be clear that I fully respect your policies—rules are rules, and I have no issue following them. My concern is the timing and the lack of proper notice. When I asked the representative why I was being notified so late, their only focus was confirming that I would indeed bring a credit card tomorrow. This call came less than 24 hours before my scheduled pickup. During a separate call with another representative at the call center, I asked about your policy regarding reservation confirmation and was told that customers are to be notified up to 24 hours in advance. I did not receive that courtesy. Instead, I received a call at the end of the day, at a time when every other rental location was already closed, leaving me no opportunity to make alternate arrangements. Considering that my reservation was submitted three weeks ago, I find it unacceptable that this issue was not identified and communicated sooner. I assume my documents and reservation details were visible to multiple employees, including onsite supervision, yet no one provided earlier notice. This experience has been extremely disappointing, and the lack of timely communication has caused unnecessary frustration. Had I received this call earlier in the day—or at any point prior to the last minute—I would have had time to figure out a solution. Please take this message as my formal cancellation notice.