Enterprise Rent-A-Car

Reviews

• PF

  Patricia Flores

  5 days ago
  5.0
  Stefan and his team provided outstanding service while my car was in the shop. They made the process seamless, prioritized my time, and went above and beyond. I am now a lifetime customer!
• TN

  Teasia Nettles

  Feb 25, 2026
  1.0
  To Leadership, I created a reservation on February 4, 2026, for a car pickup on February 26, 2026, at 12:00 PM. At the time of booking, I uploaded both my driver’s license and method of payment, which was a debit card. Today, February 25, 2026, at approximately 6:16 PM, I received a call from the Arlington/Cooper location where my reservation was placed. During the call, I was informed that because I have an out‑of‑state license, a credit card would be required instead of a debit card. I want to be clear that I fully respect your policies—rules are rules, and I have no issue following them. My concern is the timing and the lack of proper notice. When I asked the representative why I was being notified so late, their only focus was confirming that I would indeed bring a credit card tomorrow. This call came less than 24 hours before my scheduled pickup. During a separate call with another representative at the call center, I asked about your policy regarding reservation confirmation and was told that customers are to be notified up to 24 hours in advance. I did not receive that courtesy. Instead, I received a call at the end of the day, at a time when every other rental location was already closed, leaving me no opportunity to make alternate arrangements. Considering that my reservation was submitted three weeks ago, I find it unacceptable that this issue was not identified and communicated sooner. I assume my documents and reservation details were visible to multiple employees, including onsite supervision, yet no one provided earlier notice. This experience has been extremely disappointing, and the lack of timely communication has caused unnecessary frustration. Had I received this call earlier in the day—or at any point prior to the last minute—I would have had time to figure out a solution. Please take this message as my formal cancellation notice.
• RN

  Ryan Nguyen

  Feb 13, 2026
  1.0
  I've been a ln Enterprise customer for the last 25 years, as of today bi will no longer be an enterprise cis anymore. I needed a rental because my car is in the shop. My state farm insurance will pay $50/day for my rental, but enterprise wants to charge me an extra $31.00/day for damage waiver. This is price gouging. I'm taking my business somewhere else.
• JC

  Jeanna Cook-Garcia

  Feb 3, 2026
  5.0
  I am super late posting this review but Stephen Taylor, Branch rental Manager, deserves 20 GREAT reviews for his professional and outstanding customer service skills. I went in on the Sunday after Thanksgiving to rent a car. It was extremely busy and there were a lot of not so nice clients waiting also…… very impatiently. Stephan was working all by himself because other employees scheduled were sick that day. Stephan was multitasking and communicating with everyone as he progressed. A couple even snuck in after the door was locked ( it was 1:40pm on a Sunday) and were very rude to Stephan and demanding to be helped right away. Stephen handled the whole situation with grace and patience, he killed them with kindness. He was hustling as fast as he could and even was running when he had to go out to check cars. I ask for his card when it was time for me to leave because I wanted to give him a review ( every person in that room should have also gave him a great review too ). I also will see Stephan for all of my future rental business. Give him a huge raise because you will want to keep him on staff for SURE… he was literally doing the work for 3 people and had a great, positive attitude the whole time. Thanks you Stephen for making the very best out of a hectic situation and overcoming many obstacles!!!
• LH

  Lionel Hardaway

  Jan 31, 2026
  1.0
  I had a rental reservation at this location for 1pm Saturday. When I get there, it’s a car blocking the driveway so no one can get in or out. The young man in the car lets me know that they close at exactly 1pm . I try to show him my reservation time, but again he lets me know we close at 1pm on Saturdays . Now enterprise! Why do y'all have reservations times at the time y'all close ??? That doesn’t make any sense! Please change the times to 12:30 pickup and 1pm close . Don’t make your employees lock the doors and hide in the back at 1pm when the 1 o’clock customers are there to pick up and return. ( yes hide ! the manager wouldn’t even come out and talk to me, it’s 1 o’clock on a Saturday I understand )