Enterprise Rent-A-Car

Reviews

• TT

  Tammy

  Oct 30, 2025
  5.0
  Thank you TJ for taking care of my rental car needs. It was a pleasure working with you.
• BG

  Blanca Guardiola

  Oct 21, 2025
  1.0
  I originally had a reservation at another Enterprise nearby, but the place where I dropped off my car for repair called this Enterprise location whom they deal with on a daily basis and assured for me to go there that they would be able to transfer the insurance/reservation from the other Enterprise to their location and that they had a car available. Only to find out when I arrive there was no car available. Ethan assisted me to the best he could and after about an hour wait, said it would be best for me to go to the location I originally had my reservation with. I also spoke with the manager Stephan and he told me Ethan would take care of me but unfortunately the car available I would incur additional cost due to insurance coverage. The principal of all if this I would not have wasted over an hour of my time, if I knew they couldn't accommodate me with the car as I was reassured prior to going. I also witnessed the manager yelling loudly at the workers that were cleaning the cars about how not good they were cleaning the cars. He was very unprofessional, as a manager you don't do that. There is a way of communicating with the employees without yelling at them and belittling them in front of others. Again, it is very unprofessional! I decided not to rent a car at this location but at the other Enterprise on Cooper St where it took no more than 10 min to get me into a car. I will never go this Enterprise again, not a pleasant experience. They need to work on customer service and management respect their employees.
• TR

  Teresa Ramirez

  Oct 15, 2025
  1.0
  Please refrain from utilizing this location. The vehicle provided had a strong odor of marijuana, which is unacceptable given my family circumstances. I expressed my concerns to the agent, who unfortunately deemed it acceptable. Highly disappointed, will be reporting to corporate.
• AR

  Asia Robinson

  Oct 13, 2025
  1.0
  Made my reservation on the 10/2/2025 for my trip 10/15/2025 and asked for all necessary documents needed. I let them know i was new to Texas and don't have the Texas i.d . The rep stated all that i had to bring was my lease and 2 utility bills. I called 10/13/2025 just to make sure that was all that was needed the branch manager then informs me 2 days before my trip that i have to a Texas i.d. or major credit card would have been nice to know this information before planning my baby shower and setting the date. Super upset they need to clarify better of necessary items needed with no grey area i would not recommend renting a car through them .
• RB

  Rachel Brown

  Oct 5, 2025
  1.0
  I have been a loyal Enterprise customer for over a decade, renting exclusively through your company in every state I visit. Until now, my experiences with Enterprise have ranged from good to outstanding. This most recent rental, however, was by far the worst I have ever had with your company. Despite my patience and efforts to give the branch an opportunity to correct the situation, I was met with unprofessionalism and outright disrespect from Stephan, the store manager. Instead of addressing my concerns, he seemed intent on belittling me and “proving a point” rather than offering genuine customer service. Here are just a few examples of the unacceptable treatment I experienced: • Multiple serious issues with my rental that went unresolved. • When I reasonably requested a partial refund to offset the numerous inconveniences, Stephan claimed I did not “deserve” one because he had “already graciously” waived my authorized driver fee. That fee is automatically waived when booking through Costco, which is how I always book my rentals. This was not a courtesy from the branch. • When I pointed this out, he doubled down, stating there was nothing else he could do and falsely claiming there was no one above him I could escalate to. • His tone throughout the interaction was openly condescending. He even admitted he only asked how he could “make it right” so that he could “prove his point.” This experience was so unacceptable that, despite needing another rental today for the next two weeks, I drove nearly 30 minutes to a different Enterprise location instead of using the one just 10 minutes from my home. That decision alone underscores how profoundly disappointing this branch’s service was. I am extremely upset and deeply disappointed that a company I have trusted for over ten years would allow such behavior from a branch manager. This was not a minor misstep — it was a complete failure of professionalism and customer service.

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