Clay Cooley Ford

Reviews

• AH

  Antionette Hightower

  6 days ago
  1.0
  Apparently a fraudulent claim was filed on my warranty 1/16/2023 for a key replacement that I never submitted nor requested. I purchasedmy truck april 2022. I tried to get scratches and dents repaired in 2024 and was unsuccessful. The dealership kept my truck for several days and then tells me I have to drive it to the repair facility and when I call easy care they did not do anything and then it was oh we changed companies. Then in 2025 when I try again to get the repairs done my contract expires. Now easy care says there was no claim filed for scratches/dent repair in 2024 when the dealership literally took pictures and swnt everything to me for the claim I files. This is the worst! Clay cooleys family guarantee is a bunch of bs I called in september of october spoke to servicing and they can't read the warranty per the girl in servicing and then I get sent to someone via text to assist and he gets all.of my info and stops texting me back. When I first bought my truck less than 30 days the truck wouldn't drive past 5 miles the day I went to get my plates and they had to keep my truck the mgr at the time was supposed to swap my vins and he did not do that. I also told servicing that my truck jerks/jumps forward when I take my foot off the brake or whe. I am braking and they didnt3 fix that 3 years later and it is still happening! If this is how Clay Cooley treats its "family" leave me out of it!
• CA

  Christopher Allan

  Nov 7, 2025
  1.0
  I purchased a 2025 Ranger Raptor and had chose the dealership's extra package with the tinted windows and spray-in bed liner. The entire sales process from start to finish was great, after that, heartache. The employee that sprayed the bed liner over sprayed the entire bed. The material was on my cab (midway at that), rear doors and was smooth in multiple areas from too much spray, or spraying too close. The dealership offered to fix the truck, but why should I be sitting at a dealership for hours waiting to inspect a brand-new vehicle you damaged? I offered for them to put me in the exact same vehicle, but in a different color. Do you think this dealership was going to do anything to compensate me in any way for wasting my time? Nope. Nothing. The sales manager, nor the GM apologized to me. Kevin (my salesman) was the only one that did. You'd think management would want to apologize to a customer and tell them that this poor level of work is not acceptable and that they would do everything they could to make it right, or make me happy. Nope. We were all within 10 feet of one another at one point looking at the truck. It would've been an ideal time to offer up that apology. I had to ask to unwind the deal. I felt like I was a burden the entire time after the damage was reported. Sure enough, I get the Medallia survey where I rate exactly what I thought of Clay Cooley Ford of Arlington. The next day, I get a text from Kevin saying he missed out on his $4500 bonus for that month, because of my survey. Hey Kevin, that was obviously uncalled for. The dealership should place blame where it was due. It wasn't Kevin's fault. I gave him a 5/5 on the survey and never again said a thing good or bad about him. I had zero issues with him up until his unprofessional text. I texted him back and told him that all I did was tell the truth. I never rated or said anything bad about him and to please read my survey. I then had to block his number. The employee that sprayed in the bed should be drug tested. Big thanks to the shuttle driver for taking me to a Toyota dealership across town!
• JK

  Joy Kerr

  Nov 6, 2025
  1.0
  I normally don't leave negative reviews, but my experience with this dealership's service department today warrants one. I scheduled an appointment last week to be seen. When I got there, the advisor told me they didn't have availability to see my car. They said the valet service would schedule a pickup. It emails me for am appointment a week later(today at 9am, that I pushed to 10am). 10am came and went. No one calls or shows up. I even received a text two hours prior confirming my appointment. So, I call the number on the valet service email. It doesn't work. I call the dealership service department around 11am and they say they'll look into it and call me back. A lady called me back and told me that my appointment is tomorrow. I go back to my text and see that I have a new one that came through after I called them the first time saying that I had rescheduled my appointment. Someone was trying to cover their tracks and make me look stupid. They didn't realize I'd get a text when they rescheduled it. Then, they tell me they'll get the car picked up and call me back with a time. By 3pm, I still haven't heard from them. I call and am put on hold for over 20 minutes as they try to find someone to help me. I finally get a manager who I tell that I can just drop the vehicle off today. He says my car still won't be seen for a few days because there are a lot of people ahead of me. What is the point of making an appointment? My advice: find somewhere else to have your car seen. They are unorganized, chaotic and unprofessional.
• MB

  Mischa Baeza

  Nov 4, 2025
  1.0
  Filled out form to get pricing and payments emailed to me from CC Ford website. Received a detailed offer that night. Received a phone call the next day before 9:30am from Efrain. Asked him to confirm this emailed offer included all taxes, fees, and dealer adds. At 1:49pm received a text from Efrain: ” Unfortunately, we are too far away on payment.” with a simple lease payment sheet missing an itemized breakdown like the emailed offer from Clay Cooley Ford. This text showed $66,971 vs $53,096 as the selling price. Sent a text asking why selling price changed. Called the store at 5:54pm on Wednesday after no response from salesperson. I asked Augusto Medrano about the simple sheet he signed, differing from the emailed offer. “That’s not how a lease works. The offer says see salesperson for details and I’m telling you this is how it is.” I received no follow-up, no counter, or further explanation from manager or salesperson. Every other Texas Ford dealer I contacted followed up via email, call, text or all 3. I sold trucks at Galpin Ford for years, so I have experience with car deals and lease structures. Their emailed offer was misleading (see dealer for details - this emailed offer means nothing) just to get you in the door. Internet buyers can work a lease deal in minutes with ChatGPT and a lease calculator. Money factors, lease cash, residuals, county taxes, fees can all easily be found online. Drove 170 miles one-way to take delivery of my new 25’ Flash trim home yesterday from Hillsboro Ford at $20K off MSRP at the emailed negotiated price they honored - lower than the Clay Cooley Ford’s emailed offer. Don't go see Clay.
• RA

  ronnie allen

  Nov 2, 2025
  1.0
  The only positive here is that we absolutely love our new Ford Explorer!! But, IF only I could give a ZERO star rating for this dealership, I would definitely do so!! I've NEVER dealt with a vehicle purchase such as this, NOT meant in a good way either!! It was the usually expected "price haggling" regarding trade-in, as with any vehicle purchase, but to have all transactions done without actual paperwork was a total shock to me!! Then to have all of the documents sent via email, later?? This is the 1st time EVER for me, leaving a dealership with no actual paperwork in hand. Crazy way to do business, for sure!! Then, to be given a "personal code" so I could open all emails sent me?? Yeah, right!! After several attempts, via emails & phone calls, to contact anyone for help, I was able to open the contract. Talk about the "Old Bait & Switch" routine!! There were several discrepancies listed throughout, in regards to pricing of purchased vehicle & agreed trade-in amount, plus added warranty costs NOT discussed ( 4 total ). Needless to say...I was able to cancel 3 warranties via my phone call to ALLY. But, after several more attempted calls to dealership & numerous email responses, we were told we needed an actual form to sign in order to cancel the 4th & final warranty ( "Easy Care" ). We NEVER received the form, so we made a 2nd trip from out of state, to speak with Clay Cooley Ford's ( Arlington, Texas ) Tamara Fikes, Finance Manager & take care of this matter, in person!! I will say it is a relief to finally have this newly purchased vehicle tagged & registered as ours & hopefully this whole unnecessary "ordeal" behind us!! Needless to say Clay Cooley has lost what could have possibly been a repeat customer, all due to their dishonesty & disregard for people!! As a Senior person I feel we were very much being tried "taken advantage of". My next step will be a report to the Better Business Bureau in regards to Clay Cooley Ford Dealership of Aarlington, Texas. Ronnie Allen

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