Clay Cooley Ford

Reviews

• JD

  Joe Dimeji

  2 days ago
  5.0
  Samuel Stephen is nothing short of phenomenal. From the very first interaction, his professionalism, confidence, and deep product knowledge stood out immediately. He doesn’t just sell—he listens, understands your needs, and delivers solutions with precision and honesty. What truly sets Samuel apart is his rare ability to combine strategic thinking with genuine care for his clients. He’s proactive, highly responsive, and always goes the extra mile to ensure a smooth, stress-free experience. Every promise he makes, he delivers—and often exceeds. Samuel’s passion for excellence is obvious in everything he does. He builds trust effortlessly, communicates clearly, and consistently produces outstanding results. Working with him isn’t just a transaction; it’s a partnership. If you’re looking for a sales professional who is reliable, sharp, and truly world-class, Samuel Stephen is the one. An absolute asset to any organization and a pleasure to work with. Highly recommended without hesitation. 🌟🌟🌟🌟🌟
• BW

  Brittany Wilson

  2 days ago
  1.0
  On 12/18/25 my 2020 ford EcoSport had a safety recall part break. I towed it to ford. They got me into a loaner on 12/22 and let me know they have to replace my motor. When I got home that night, the safety recall notice was in my mailbox. I got my car back 1/13/26. I only put 280 miles on the loaner. I was told to bring it back with a full tank. I did. I was told no animas in the vehicle. There weren’t. I was told no tollways or I’d be charge. No tolls. I was told no smoking. I quit 4 years ago. Without being told, I was charged $250 for a full detail. I’ve called 4 times to talk to someone about it, no one has called back. I was handed my keys and given 4 pages of parts they replaced. I got into my car and my car is immediately dinging that my key fob battery is about to die. No one told me what to expect with a new motor. The burning smell is normal. The sensitive rpm when I first start my car and driving is normal apparently. When I asked if this was normal I was told they didn’t notice it doing that or that my key fob battery was almost dead. I asked if they even drove my car once they decided all the parts were in there- no answer. I asked how he missed the blaring dinging that the fob battery was low. No answer. Still waiting on an answer from someone as to how or why they can charge my card $250 without permission.
• CS

  C S

  5 days ago
  1.0
  I rarely leave negative reviews, but after my experience and then reading similar reviews here, I feel it’s necessary. We came in with an Auto Navigator pre-approval, agreed on a vehicle price, and had a clear budget and down payment. Once we reached the finance office, the entire deal changed. We were pressured to add thousands of dollars in “required” packages (Pro Pack / Family Guarantee) that were not disclosed upfront, and were told the vehicle could not be sold without them because the dealership would “lose money.” When we declined, the numbers were repeatedly reworked, lenders were pushed, and the explanations kept changing. This mirrors exactly what others here have described , outside financing is discouraged, add-ons are forced, and guilt/pressure tactics are used to justify it. To be clear, the salesman was kind, professional, and did his job well , this is not about him. The finance manager, however, was extremely pushy, dismissive, and rude, turning what should have been a straightforward purchase into an exhausting experience. If you value transparency and honoring agreed-upon terms, be very cautious. We ultimately walked.
• GR

  G RG

  6 days ago
  1.0
  I had a very disappointing experience with the Clay Cooley Ford (Arlington, TX) service department regarding my 2019 Ford F-150. I scheduled a same-day appointment to have an OEM Ford driver-side seat cover installed and arranged my day around this appointment. Several hours later, I was informed the department was short-staffed and the work would not be completed as planned. I was asked to leave my truck over the weekend, which required me to arrange alternative transportation. I was also told I would be picked up from my workplace, which initially did not happen until I contacted the dealership later in the day, at which point they offered to cover a ride share. This entire process was inconvenient and time-consuming. When I picked up my vehicle, I immediately noticed the new OEM leather seat cover was loosely installed and visibly sagging. This was not communicated to me, and I had to point it out myself. More concerning, my driver-side seat warmer was fully functional before bringing the truck in. After the seat cover installation, the seat warmer no longer worked. When I returned to have this addressed, I was told I would need to leave my vehicle again for multiple days. I was later informed the repair would cost over $1,600. I do not believe I should be responsible for this expense, as the seat warmer stopped working following their service. This issue should have been identified before returning my vehicle. I also noticed the rear seat had been left in the upright position when I picked up the truck, which raised additional concerns about quality control and final inspection. I spoke with the Service Manager, Alec Raetz, who offered only a discount on the repair. I do not feel this is a fair resolution given that the seat warmer was working properly prior to their service. I also attempted to escalate the matter further but was not provided with higher leadership contact information. Unfortunately, this experience significantly lowered my confidence in this service department. My seat warmer remains unfixed, and I believe more could have been done to properly resolve the situation. If you want, I can also provide a shorter version optimized for Google reviews where brevity tends to get more attention.
• DD

  DUCKY

  Jan 13, 2026
  1.0
  If I could give zero stars, I would. This dealership is a nightmare. They assured me everything was approved, had me sign all paperwork, and sent me home in the truck. Three days later, I was told to return the vehicle because their head of finance, Tamara, failed to do her job and the deal “wouldn’t fund.” The contract was fully executed, legally binding, and included certificates of completion—there was no conditional or spot delivery agreement signed. Six days later, they escalated the situation by repossessing the truck from my workplace without notice, forcing me to go back to the dealership. I met with the GM (who I won’t name, as he did attempt to help), but when I asked him to show me where the deal was conditional, he could not. He repeatedly claimed it was conditional, yet could not produce a single document proving it. We went back and forth for nearly two hours. Ultimately, the dealership paid me to walk away from the deal rather than admit fault. To be clear, Cara, the salesperson, was excellent. She did everything right and handled her role professionally. The failure here was entirely on management and finance. While I was there, four other customers came in with complaints about different issues. Due to the seriousness of this matter, I have submitted formal complaints to the Texas Attorney General’s Office and the Texas DMV. Clay Cooley is, and always has been, a joke of a dealership. Buyer beware.

Frequently Asked Questions About Clay Cooley Ford