Clay Cooley Ford

Reviews

• RR

  Roxy

  Feb 25, 2026
  5.0
  I have had a bad expecting when trying to purchase a vehicle in the past but at this dealership everything went smooth. I basically did mostly everything online or by phone call. Ali was helping me with getting best interest rate that works for me and would called me if any changes. Process was so easy honestly. I just went to dealership to pick up the card and went to financial which the gentleman who helped me there was super professional and outgoing. Never felt pressure of buying the car right away. Jacob was also so nice and helpful. Most of them greet you with a smile, good environment. This is my very first purchase and I’m happy how fast and comfortable the process was.
• JC

  Jurassic Lawn Care

  Feb 24, 2026
  1.0
  Andrew Peeples helped us buy 3 F-350s for my business, Jurassic Lawn Care. I also bought some after-market equipment. It was supposed to take a couple of weeks to install. It took two months. Tamara Fikes in finance, and her manager Mike, agreed to pay the interest for the time that the truck was at Clay Cooley. I made two payments before the truck was ready for pick up. I have tried to talk to Tamara and Mike about covering the finance charges and am told that they are no longer there. I asked for our sales rep Andrew Peeples and he is also no longer there. I talked to sales manager Jesus Flores, and he said he would talk to finance. No response from anyone. We only got one set of keys for all three trucks and no license plates or temporary plates. Jesus said he would overnight us our missing keys and temporary plates. Never happened. I would think that they would want to provide honest and competent service to encourage our future business and to protect their reputation. Wrong!
• BG

  Brad Gregory

  Feb 19, 2026
  3.0
  Overall the purchase went ok. Izabella was a pleasure to work with and so was Drew. But, early on Nick stepped in and set the tone. He was quick to say they wanted to sell the truck by noon as it was the last day of the month. I let him know that I was looking at other dealers and getting prices. I was out of state so I was looking at the same truck and comparing prices. The Propack and family guarantee are things he pushed hard. I didn’t want them and didn’t want to pay extra for them. Nick proceeded to push and tell me that’s how their sales people get paid and that I didn’t care about that. I didn’t want to pay thousands for something I don’t want. There was also lack of clarity about the Ford loyalty cash I had available and the rebate that was offered. The rebate came up when I was getting my final numbers and financing. I was told they’d give me the rebate even though I was financing through Ford for the rate. That’s wasn’t the case. After that, dealing with Izabella and Drew went fine. She was nice and considerate when I arrived. The women I met when I got there and told who I was looking for was unenthusiastic to greet me and let Izabella know I was there. There are nice people at the dealership. Stick with them and avoid them BS and back and forth. Would I shop here again? Yes but not going through that nonsense again.
• NB

  Neil Barnes

  Feb 18, 2026
  1.0
  If I could rate this dealer a 0, I would. I traded in a vehicle and the payoff amount was 33,249.97 when we signed the contract on 12/20/2025. It took them until 01/12/2026 to payoff my trade in, in between the time I bought my new vehicle and the time it took them to payoff my trade in, I had to make a payment (814.00) to avoid a penalty. Instead of honoring the amount on the contract that we signed on 12/20/2025 (33,249.97) they had called my lender to ask for the new payoff amount which was 32,453.57, again almost a month after we had signed the contract. I have yet to receive a refund check from them for this payment and I cannot get a hold of anyone at Clay Cooley. I’ve contacted finance, my sales rep who said she would look into it and has since ignored me, I called to talk to the sales manager and have been put on hold for hours. If they would have paid the original amount we agreed upon to the lender, I would have received a refund check from my lender by now. If I could give any advice, I would stay away from this dealer and go to one that honors your contract.
• KJ

  Kourtney Jones

  Feb 13, 2026
  1.0
  I purchased a 2025 Ford Bronco Sport from Clay Cooley Arlington on Monday night. In finance, I signed paperwork showing the odometer reading at 10 miles. After leaving the dealership and driving down the street, the odometer read 3,850 miles. That was my first red flag. While driving, Apple CarPlay would not connect and repeatedly threw system error messages. I immediately took the vehicle to Planet Ford to have it diagnosed, and the service advisor told me to take it back to the selling dealership immediately. He looked SHOCKED! When I returned, I was told by the finance manager, who introduced himself as “Joe” and said he was the GM (I later learned his name is Agusto), that I could not return or exchange the vehicle because it had 27 diagnostic codes on it. The vehicle had these codes prior to my purchase but he’s refusing to get me another identical unit because he “didn’t have it”. I then said if it’s going to be a trade I’m only trading for a bigger unit. He then said my note would jump from $750 to $1229. I then discovered the vehicle had been a loaner vehicle, which was never disclosed to me at the time of sale. No one explained why the mileage did not match the signed paperwork until I directly questioned it to Agusto. Instead of resolving the issue, Agusto and Ashley attempted to pressure me into trading the vehicle, meaning I would carry negative equity on a vehicle they knew was defective. When I asked to see the bank denial letters, since I was told financing was not going through, I was given printed denials with timestamps that were in the future. It was 1:20pm in real time, but the denials showed 1:59pm and 2:01pm. I then said YOUR STILL LYING IN MY FACE these documents are fraudulent and he began being aggressive and telling me that he didn’t have to rectify the situation. When I pointed this out, Agusto stated that this was why he did not want to show me the denials because he knew I would keep copies. He then said, “Since you are keeping the copies, then you keep the truck,” and stormed off. The banks Ashley said he requested credit from didn’t even match the copies he bought me copies of. I just let him lie and then showed him the mistake and he lost it and left me outside trying to figure it out. I later confirmed with Alvin a new app was NEVER done. Agusto then said well since you got money you can bring in 20k!!! And even then he can see! (Mind you the Bronco was only 23k)! After over three hours of back and forth, I finally spoke with Alvin in Finance, who handled the situation professionally. I ultimately received a refund and was sent home in an Uber provided by Alvin. THANKFULLY! I am extremely disappointed in how this was handled. A vehicle sold with an incorrect odometer disclosure, undisclosed loaner status, 27 diagnostic codes, and questionable financing documentation is unacceptable. And the only time I was offered a SOLUTION WAS WHEN I SHOWED MY PICTURE OF THE ODOMETER VS THE SIGNED CONTRACT. READ YOUR PAPERWORK AND ASK QUESTIONS!