Custom RV Inc.

Reviews

• WW

  Wayne Wheeler

  Jul 16, 2025
  1.0
  I had bought a part from Custom RV and when I took it home to hook it up, it was already missing parts and was damaged. I called to see about a replacement or a refund and they said that I have to go through the manufacturer. So if they sell you bad parts, its the customer responsibility to jump through hoops to make it right. They wont return the money either. Lesson learned. I wont recommend them or do business with them.
• KC

  Kisby Creations

  Jul 8, 2025
  1.0
  Disappointing Experience with Custom Rv - Lack of Transparency and Overcharges We had a highly disappointing experience with Customer Rv. Initially, we were quoted a $50 service fee, but after an in-depth discussion, they failed to disclose an additional $150/hour labor fee for diagnosing the issue. The technician was friendly and replaced a fan motor in about 45 minutes, but we were shocked to receive a $750 bill, which included 2.38 hours of labor—covering not just the repair but also travel time and paperwork, plus a fan blade replacement that wasn’t needed (we were handed the perfectly fine original blade). Three weeks later, our AC stopped blowing cold air, likely due to a Freon issue. Customer Rv suggested a $1,000 unit replacement or another costly service call to diagnose further. We were frustrated that they never presented the replacement as an option during the initial $750 repair, which could have saved us money and hassle. When we visited their shop to discuss our concerns, Justin, a staff member, was unprofessional, pressuring the technician to falsely claim the fan blade was broken, despite the technician’s honesty and our possession of the original blade. The lack of upfront communication about fees, questionable charges, and poor follow-up service left us feeling misled and overcharged. We cannot recommend Custom Rv and urge others to seek more transparent and reliable service.
• TS

  TimelessRewind Travel Safe

  Jun 11, 2025
  1.0
  Pricey I am thankful they were able to do repairs the same day, but not happy I was charged a full hour for air conditioner install which was half way installed. Today I have to pick up a bolt to finish repairing my back pipe, and I’m picking up litter on the ground left behind. The other day I had to get help to remove one of the caps, come to find out, that was not done right. It’s open meaning that stuff is going to spill out of the pipe onto the ground and it did when the guy opened it. One of the caps is on so tight we can’t get it off. The mechanic is friendly, and other than the cons, I’m glad my pipes are not leaking! At this point, I’m not happy with the service or the expense price they charge !
• JD

  Joe D

  Sep 14, 2024
  5.0
  I walked in off the street and met Rusty and his son yesterday with an unrealistic expectation, and these guys made my family’s dream a reality. These are truly good people. 10 stars. Customer for life.

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