Valvoline Instant Oil Change

Reviews

• BK

  Brad King

  6 days ago
  2.0
  Have been coming here for 10 years. It's now 25 minutes since I pulled in. Saif, the person assisting me tried to go thru a whole checklist of what I might need under the hood. He then went on to another customer as I sit here with my hood up and getting anxious about picking my k8ds up from school. Never again....
• VR

  Victoria Randall

  Jan 6, 2026
  5.0
  Great experience this afternoon at this Allen location getting an oil change and a couple other things - they know how to do and handle big trucks, newer trucks too (I have a 2020 F-150) - they were professional, kind, efficient, communicated things well with the oil change and/or other car needs - even with it being packed and busy this afternoon, they moved us all along quickly and nicely... still was under an hour even with the wait and how busy it was today. They made me feel comfortable and safe and were just very sweet :). Thanks for the oil change - my truck was in desperate need of one and overdue and y'all fixed me right up! :)
• KS

  Kristin Severt

  Jan 5, 2026
  2.0
  We are new to Texas from California. Back home we always went to our local Valvoline shop for our oil changes and never had any issues. Our visit on 1/3/26 was pretty different here. From the time we drove into the waiting area and the time we pulled out of the bay was over an hour. There was one car in front of us who seemed to be having some issues. The line to the left had two cars pass through and be finished before we were directed to pull into the bay. The employees were friendly and although they were trying to upsell us on a few things we didn’t feel like they were pushy or bothered when we declined the service they were offering. One service was the engine air filter. It was dirty but we do our own. It was a good reminder that I needed to take care of that. I ordered the size I needed on Amazon and received it the next day. Here’s my issue with this shop. When I went under the hood to do the engine filter replacement I noticed one of the four screws was missing. I know it was there before because the screw port was much cleaner, indicating it was there before our visit. Why would your employee not mention it or replace it with a like screw? Seems sneaky. Upon further inspection, I noticed that the wiper fluid cap was not properly pushed back on. This brings up great concern for the quality of work at this location. We will not be coming back to this spot.
• TS

  Tony Stephens

  Dec 30, 2025
  1.0
  What should have been a 15 minute oil change ended up taking over an hour. Went there 12/29/2025. They start my service, go through the normal procedures and after about 15 minutes, the service tech rings me up and I pay. He tells me it will be a few more minutes. Another 15 minutes go by, as I watch other customers come and go, I notice the service techs talking in front of my car but not doing any work. I catch one of the service techs and ask if there's a problem and he says "oh didn't they tell you?". Turns out they took my car apart without having the replacement parts and had to send someone to the autoparts store. Seeing as though I was on a schedule, I would have come back at another time had I known. I expressed my frustrations to the tech and got a "my bad". The part they finally recieved was the wrong part so I had to wait another 30 minutes. I asked to speak to the manager Kody, who was apparently too busy to address it, so I spoke to his 2nd. He apologized again and offered to take 20 dollars off, which one, is no different than the many coupons I get through email. And two, I was already charged. They gave me more coupons as if that was fair compensation but seeing as I have no intentions of ever going back to that place, it was meaningless.
• TC

  Tom Caldwell

  Dec 18, 2025
  1.0
  Waited in line 40 minutes behind one vehicle that had 2-3 employees working to rotate the tires on it and change the oil. Other lane had one car in it when I pulled in and then one car behind it. Moved car in adjacent lane in after 10 minutes or so and another car pulled in behind it. Staff finally decided to move a car that was blocking the 3rd lane and finally moved me into the 3 rd bay. Then they entered my data, repeat customer for years, only to tell me they did not have oil for my diesel truck. What a waste of time. Employee I talked with was nice but shocked that my truck was diesel even though he had walked around and near it several times.

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