Enterprise Rent-A-Car

3.5
213 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1371 Andrews Pkwy, Allen, TX
75002, United States
(972) 737-3980
https://www.enterprise.com/en/car-rental/locations/us/tx/allen-caliber-collision-09hf.html
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About

Car Rental AgencyVan Rental
Need a rental car in Allen, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Caliber On Andrews Pkwy. location today.

Location

Enterprise Rent-A-Car
1371 Andrews Pkwy, Allen, TX
75002, United States

Hours

Reviews

3.5
213 reviews
5 stars
119
4 stars
12
3 stars
9
2 stars
11
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude and unprofessional behavior from certain employees.

Reservation Issues

Numerous customers experienced problems with reservations, including unavailability of reserved vehicles and poor communication regarding inventory.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and maintenance of rental vehicles, including unpleasant odors and visible damages.

Overall Experience

While some customers had positive experiences and appreciated the service, many expressed frustration with the inconsistency and reliability of the location.
  • SP
    Sierra Pepsis
    Nov 14, 2025
    5.0
    Connor did a great job at getting me into a rental during my cars repair. 5 star customer service.
  • YS
    YourCave Services
    Nov 8, 2025
    2.0
    Highly understaffed - one person working?
  • GS
    gokhan sancar
    Nov 5, 2025
    1.0
    I am not sure why this location is ever offering cars, they keep misleading the customers and they don't even care about much trouble they are putting customers in. This is ridiculously unprofessional location or corporate you can say m
  • EF
    Elvis Fernandes
    Nov 4, 2025
    1.0
    Pathetic customer service with an aggressive attitude. Rental Agreement: 18BHMK The vehicle : Full Size AWD Nissan Altima AWD or similar. Enterprise send me the above email confirmation to pickup at 12PM 11/4/2025. Problem with Reservation: I arrived at 12 PM for the reserved Nissan Altima AWD, but the vehicle was unavailable. Unsuitable Alternative Offered: They attempted to provide a Mitsubishi Eclipse Cross as an "upgrade," which I refused because it was smaller than the reserved car, and I disliked my previous experience with it. Pathetic Customer Service: When I pushed back on the Eclipse Cross (they knew my vehicle was in the collision shop, and this was a rental from the insurance) and couldn't return later to check for availability of suitable alternatives, they became went full on rude, refused to rent me anymore, and asked me to leave the premises!
  • JD
    Jagannath Das
    Oct 22, 2025
    1.0
    This is third time I came and every time it is the worst experience I had for this enterprise location. They have committed day and not delivered, and not having any pleasant behavior from the front desk.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the Caliber On Andrews Pkwy. location?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and flexible rental options to suit your needs.

What are the operating hours for Enterprise Rent-A-Car in Allen, TX?

The location is open Monday through Friday from 7:30 AM to 5:30 PM, Saturdays from 9 AM to 12 PM, and closed on Sundays.