Bass Pro Shops/Cabela’s Boating Center

Reviews

• PT

  Paul Tinch

  Apr 5, 2026
  1.0
  I purchased a 2021 Tracker 800 SX during the COVID period, when options were limited. I bought a base model and later decided to add a windshield and roof. After ordering a couple of accessories that didn’t fit, I contacted the service center and sent photos as requested. After reviewing them, a technician told me the roof cage had been installed incorrectly. I had to remind them that the unit was purchased fully assembled. They apologized and explained how it should have been installed, along with the tools required. Not long after, the bed began to crack. It was replaced under warranty, and when it cracked again just outside the warranty period, it was still honored and replaced a second time. However, the bed has now cracked again, and I’ve been told it’s too far out of warranty to cover. My concern is that during the second replacement, I was told the bed had been redesigned and that the issue was resolved—but in my case, it clearly wasn’t. I’ve even seen new units on the showroom floor with the same cracking issue. There was also a recall involving the digital display and shifter. I was told by the service department that they would perform the recall along with a complimentary service, including fluid changes. Later, the dash began failing and the unit started shifting hard. When I followed up, they had no record of completing the recall. Given that the dash had clearly been replaced, this was confusing. I ultimately took the vehicle to another location, where the issues were fixed—but it cost me around $700. Additionally, due to complications during that repair, they had my unit for approximately three months. I was told that while attempting to remove a part, a tool broke off inside and the unit had to be sent to a machine shop for removal. I was also told the issue was related to dust, even though I had been cleaning the machine as instructed. They mentioned that this particular maintenance step is not typically something the customer would handle. Overall, this has been a very disappointing experience. These problems developed over time and were not isolated incidents. I have owned another brand of side-by-side in the past and, aside from routine maintenance, had no issues. I chose this model because I needed a smaller SXS, but that decision has not worked out as expected. The unfortunate part is that the machine itself runs well and is relatively quiet, though it does sound like a old pick-up truck on a rough road at times. It has potential, but there are recurring issues that need to be addressed more effectively—at least in my experience.
• YL

  Yesica Laura

  Nov 10, 2025
  5.0
  I had such a great experience at the fishing department thanks to Jeremy! It was my very first time going fishing, and honestly, I had no idea where to start. Jeremy was incredibly patient and kind — he took the time to explain everything I needed to know, from choosing the right rod and bait to understanding how everything works. He didn’t make me feel embarrassed for being new to fishing; instead, he made the whole experience fun and exciting. His knowledge and customer service were outstanding, and he made sure I left feeling confident and ready for my first fishing trip. Thank you so much, Jeremy, for making my first fishing experience a great one! 🎣👏
• BR

  brett reeves

  Oct 22, 2025
  1.0
  Absolutely ridiculous service. Walked in to buy a boat and nobody and I mean nobody was in the boat area. Walked up to the help desk to ask for help and the CSU rep said I don’t have anyone servicing the marina area tonight. He said he would try to have a person come back and help me. After 20 minutes of waiting I walked out. I will never walk through their doors again. Pathetic.
• GE

  george eysrick

  May 26, 2024
  1.0
  Found the perfect boat on their website... (was at another dealer, but was assured that I could buy here with no issue) Got detailed quote... (base price more than online, options price less, so about the same, was marked down about 5k as previous year model) Acceptable price for what I wanted and in my budget. Went into store, applied for credit, put deposit down on boat. Super excited about my new boat! 2 hrs later manager calls me and says that it will be 1800 more because of some mistake (almost positive he wanted to charge me 2x for trailer upgrade, but not sure...he was super nice and apologetic about it, but I put in effort to purchase based on price quoted... (manager and different sales person were there when I was out application, purchase order...and no one caught the "mistake") Anyway, I will never step into a Cabelas/Bass Pro again... lots of other boat dealers (will add pictures and longer description with more details if this company tries to sugarcoat issue) update... added a pic of boat I bought from lowe dealer in warsaw missouri... 20ft metal hull center console.... It is a lot better than one I was thinking about buying from bass pro in allen, and a lot cheaper... (I could afford to add some electronics and stuff for less than their price... added seafoam mats and better graphs after pic, and have to make time to install fishmaster top I just got delivered... )
• DW

  Desiree White

  Jun 8, 2023
  1.0
  The young man Casen in the front was really nice. But the service to purchase fire arms was horrific. I did not feel welcome at all. No one greeted me. I stood there for 10 mins while every last advisor walked passed me like I was invisible and looked at me but didn’t say a word. They really need to learn customer service. I seen that they had 2.6 stars but I still wanted to give them a chance, but now I understand why their rating is low. They are living up to it. Just horrible I walked right out. I won’t dare spend with a company that didn’t want me there in the first place. I felt very uncomfortable as a African American Woman being in that section of the store.