Enterprise Rent-A-Car

Reviews

• CD

  Carla D

  6 days ago
  5.0
  Reservation went well. P/U went well. Customer service was great. Drop off went smooth 75062. I would definitely use this company in the future.
• LT

  Luke Telford

  Mar 26, 2026
  1.0
  The most unprofessional staff I have ever interacted with. One employee had earbuds in and was on her phone. The human I talked to clearly couldn’t care less. The vehicle I rented smelled like an ashtray. Enterprise advices me to bring the vehicle into the nearest location. I verified the same type of vehicle was available for exchange at that location. The employee refused to exchange the vehicle, stating “come back tomorrow and we will see what’s available”. I verified they had the same vehicle available again. They refused help and walked away into the back of the store. I contacted the original location and they once again verified the exchange. They stated they would reach out to the manager. While waiting I reserved the available vehicle that was requesting to be changed into. I completed the reservation and had my confirmation code. I went back inside and tried to turn in the old ashtray and rent the new vehicle with my reservation confirmation number. The same employee refused to honor my reservation and refused to check in my vehicle. By this time it was nearing closing time. The next morning I drove past in the ashtray the vehicle they refused to exchange or rent to me was still sitting in the parking lot. With all the choices in the car rental space it’s easy to find a different vendor with better customer service. This location’s customer service is unparalleled in unprofessionalism. All with condescending small.Renting from Enterprise was a mistake. Trusting Enterprise to honor their own policies was a mistake. Trusting Enterprise to resolve the issue was a mistake. Expecting professionalism from this location was a mistake. I will share this experience with family, friends and others looking to rent a vehicle in the future.
• AC

  Alexis Chacon

  Mar 24, 2026
  5.0
  Jalon Holt made my 1st time Enterprise experience amazing. I appreciate the amazing customer service. Thank you for helping make my families spring break possible after a last minute cancelation with Hertz a company I USED to use for over 7 years.
• CR

  Carolyn Roberson

  Mar 22, 2026
  5.0
  YOU ARE THE BEST!!! Enterprise on Midway offers the best customer service with efficiency, expediency and with a SMILE!!! They made me feel like I mattered and that my car rental needs were important to them. Their prices were reasonable and their cars were immaculate. Impressive. Thank you and Enterprise is the only agency from which I will ever rent a vehicle. Thank you Counter Staff!!! You are the best!
• MA

  Melissa Ann

  Mar 18, 2026
  1.0
  I booked a car the day before picking it up. I drove 20 minutes to the location just to be told they have nothing for me. They said they had attempted to get ahold of me, but then confirmed they had not. Booked through Expedia, so I don’t believe they couldn’t reach me. The man behind the counter suggested I use an company other than Enterprise, which was my exact plan. Call ahead and confirm, despite a confirmation.

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