Safelite AutoGlass

Reviews

• RB

  Roger Burner

  Mar 6, 2026
  5.0
  Excellent service, very professional, clean, courteous explained everything that had been done and needed to be done.
• TC

  Terry Chapman

  Feb 22, 2026
  5.0
  Very professional and courteous! Completely satisfied with my new windshield.
• CY

  Chris Schutack (I See You)

  Feb 17, 2026
  1.0
  I would have left zero stars if that was an option. first, the tech called me four hours before my scheduled time and because I was asleep and didn't answer he decided that he wasn't coming and when I spoke with him he seemed not to care....then I spoke with someone in the local office and she had an "oh well" attitude.. then I went online and found a corporate number (which is not provided on the website)...the first lady I spoke with put me on hold while I was mid sentence without even telling me....after several minutes another lady got on the line and a proceeded to tell her what was going on and tell her i wanted a refund. but, she expected me to say something nice about the company and because I had nothing nice to say about the company she said she was transferring the call. I ended up canceling it myself and a refund was issued online. two things i was assured couldn't be done online. there was one bright spot, after this was was done corporate called me. the lady who called was apologetic, courteous, patient and respectful. I actually was very pleased with her and I hope she sees this so she knows. with the exception of her, this was the worst customer service experience in my 53 years.I recommend staying as far away from safelite as you can.... p.s. : if there is a corporate office that needs a very respectful and very professional employee, safelit has and i mean only one
• CA

  Christopher Acosta

  Feb 11, 2026
  1.0
  Joke of a service, made the mistake of booking with them, they gave me a broad appointment time 12-5pm and never showed, didn't call, and their phone tree closes at 5 so as soon as I knew the tech was a no-show, their phone line was closed. Now I have to find a serious business and have to wait to get refunded when they open back up. Never again
• JJ

  jnkoa33

  Feb 6, 2026
  5.0
  I was given the standard 4 hour window for an appointment. These are usually annoying because we have to plan around then. The technician texted to notify me of his anticipated arrival time which was a classy move. This doesn’t usually happen with the 4 hour window appointments. The work was done very well and took no more than 30 minutes. My insurance was billed. I am very pleased with the entire experience.

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