Gerber Collision & Glass

Reviews

• RB

  Rebecca Brewer

  Feb 10, 2026
  1.0
  Very rude! When we tried to call and talk to the front office lady that answers the phone, she decided it was more important to hurriedly get off the phone becauseshehad better things to do than take the call. Repeatedly talked over us and not listen to what we had to say.
• JB

  Jamey Bitz

  Nov 12, 2025
  1.0
  Thought maybe it was just me, not after reading the reviews. Penny is very rude! I can't believe she's in customer service. I understand folks have bad days but read the reviews! Would not recommend this state farm shop to anyone! Will share my experience with my agent. His location has great customer service and would never send someone into that hostile environment!
• II

  IGY6RACING89

  Aug 20, 2024
  1.0
  This place gets no stars. The people are rude as hell. Actively talk crap right in front of you when they don’t get what they want in surveys. Poor customer service. No respect at all. Things happen to your vehicle after a wreck and now it’s a manufacture problem. Response. Yeah it deals with a black 21 Tahoe Z71 that my wife and I own. It’s still sitting in your parking lot. It’s okay to play your review games of how much customer service means to you. When in reality your customer service Skills suck. The issues of being placed on hold numerous of times for work that isn’t still completed. Calling and not even having decency to say hey we are sorry for this when would you be able to bring your car back for us to make it right vs. calling and just saying when will you bring your car back. No introduction on the phone for you calling. Talking crap right in front of my wife. Here’s a big problem you tried to snow ball a sensor issue for a driver assist that came on after being hit by a vehicle saying it’s a manufacture issue when in reality it is only a manufacture issue when their is recalls not when it was involved in a wreck. You got paid to do a job. So just do the job and do it right. Or find a new career not dealing with customers broke items claiming you can fix it. There’s the response now get to work for what you got paid by an insurance company to do to begin with.
• BG

  Brad Glover

  May 16, 2021
  5.0
  They kept to a good time line and kept it, added a cleaning inside and out before returning the truck
• CD

  Cynthia K Derington

  Feb 9, 2021
  5.0
  Really nice people. Austin kept me informed every Tuesday & Thursday on the progress being made on my vehicle. Highly recommend.