YS
Yerbolat Sagenov
Jun 22, 2026
I've arrived at 9AM to the rental office and I was told there are no available cars for me yet (the booking was made for 10AM) - and it was recommended for me to wait until 10AM.
After about 30-40 mins, the car was ready for me - I was pleasantly surprised. Car itself was in good condition, however, internals were dirty ... Overall, considering preparation time and my readiness to go on a road trip I didn't care about the problem. I've purchased small damages insurance by recommendation of receptionist.
The trip itself was good, I didn't have any complaints about a car, but unfortunately, on the last I've damaged the car (see attached photo).
I've returned the car to Antalya airport as agreed in the contract (need to mention that it is located not so convenient, but Antalya airport Greenmotion reps bailed me out and drived me to Domestic departures terminal - thank you guys). I've found out the damage right there, and the guys told me "damage probably will be covered by insurance (in their branch they would cover it), however, Istanbul branch may have different opinion".
After 2 days, without any notification I was charged two times for 50EUR each and my deposit wasn't refunded yet.
After my several inquiries I was told "you still didn't bring car back and that's why we charged you for 2 extra days".
We've had some disputes and the company agreed that they were mistaken and promised to refund me both extra charges and deposit. And story doesn't end there...
Couple days later, they've tried to charge me for about 600$ saying that these are penalties...
Sure, I might have violated some rules - therefore I've requested for detailed breakdown so I can see where and when I've violated the rules.
For now, I still didn't receive neither my deposit, neither extra charged days paynment, neither penalties breakdown.
PS: I was not avoding fines, but such approach to your clients, I don't think anyone will want to cooperate with you.