Enterprise Rent-A-Car - İstanbul Havaalanı Araç Kiralama

Reviews

• A

  ‫حذيفة الـجُمعـان (الـمُقيم)‬‎

  Aug 14, 2026
  5.0
  تجربتي مع شركة Enterprise في مطار إسطنبول كانت ممتازة وسهلة جدًا. حجزت عن طريق Booking سيارة BMW X1 لمدة 10 أيام بسعر يقارب 3,731 ريال، وعند الوصول لم تكن متوفرة، فتمت ترقيتي إلى Volvo XC60 موديل 2026، وكانت ترقية موفقة جدًا. السيارة فخمة، مريحة، واسعة، واستمتعت بقيادتها في خط سير: إسطنبول – صبنجة – بورصة – إسطنبول. الموظف كان بشوشًا ومحترمًا ويتحدث الإنجليزية، والإجراءات واضحة ومباشرة، وقبلوا مني بطاقة برق. أضفت مقعد أطفال بحوالي 160 ريال، واشتريت التأمين الشامل من الشركة بحوالي 1,500 ريال. أنصح بشراء التأمين من شركة التأجير مباشرة لا من Booking؛ لأن تأمين Booking يجعلك غالبًا تدفع التكاليف أولًا ثم تطالبها لاحقًا، وقد يحتاج تقرير شرطة😇. أما التأمين الذي تأخذه من الشركة فهم يتحملون كل شيء حتى الخدوش وبدون تقرير من الشرطة وهذا الشيء مهم لانك سائح مش فاضي تضيع وقتك بالمراكز والمرمطة. أخذوا وديعة 6,000 ليرة، وتم استرداد جزء منها، وخُصم الباقي مقابل رسوم الطرق والجسور. الاستلام يكون في مبنى مواقف شركات التأجير؛ بعد عبور الطريق استخدم المصعد واضغط R وستجد مكاتب الشركات. وعند الإرجاع اتبع لوحة Rent a Car. وقبل التسليم توجد محطة وقود صغيرة SOCAR قريبة من بوابة الدخول، وهي مفيدة لأن سياسة الشركة: تستلم السيارة فل وترجعها فل. بشكل عام: تعامل واضح، لا يوجد لف ودوران، والسيارة كانت فاخرة وممتعة جدًا، وتجربتي معهم ممتازة وأنصح بها.
• TD

  talha dülgerbaki

  Aug 13, 2026
  1.0
  İsviçre’de Zürih Havalimanı’ndan araba kiraladım kesinlikle uzak durun bu firmadan çok dolandırıcılar sürekli kredi kartından para kesiyorlar. Kurumda hiçbir şekilde muhatap bulamıyorsunuz bu para neden kesildi daha önceki kesilmiş olan aidatımın tarafıma yatırılması gereken para yatmadı olabildiğince uzak durun
• BU

  Burcin Agridag Ucpinar

  Aug 12, 2026
  1.0
  This is scam. We reserved a car with carseat through booking. When we arrived to get the car, we were told that they didn’t have any car left and we had to either downgrade (which we couldn’t due to luggages) or have a luxury segment car and pay extra. They also told us that they don’t have a carseat although we paid and reserved weeks before. It was midnight and we were left in terrible condition. No attempt to correct their mistakes rather than ask for extra money to give luxury car. Go with another company.
• ZP

  Zeynep Parlak

  Aug 8, 2026
  5.0
  We reserved a midsize SUV through Chase Travel using our points for our family of four. We were traveling with two young children, three large pieces of luggage, and carry-ons, so I was particularly concerned about having enough trunk space. We brought our own car seat and booster, although they also offer car seat rentals. Before leaving the U.S., I called Enterprise to ask about the vehicle and trunk capacity, and I spoke with Serdar. He was extremely informative, transparent, and kind, and took the time to answer all of my questions. When we arrived at Istanbul Airport, Serdar was there and immediately remembered our conversation, my name, and the concerns I had mentioned before our trip. That really stood out to me and showed how much he genuinely cares about his customers. We also had an unexpected issue with our bank during the rental process, and Serdar was incredibly helpful and patient throughout the situation. He went above and beyond and even upgraded us to the newest model vehicle. The car is beautiful, clean and brand new with Apple Play and everything! I visit Turkey every two years, and after this experience, I will definitely be using them for my future trips. I highly recommend Enterprise/Alamo Istanbul, especially if you want professional, honest, and genuinely caring service. Ask for Serdar — he was fantastic!
• KG

  Kazem Ghazaleh

  Jul 18, 2026
  1.0
  What a disappointment! It was very disappointing to experience this level of dishonesty at this Enterprise location. I have always had excellent experiences with Enterprise. I have rented from them in Stuttgart, Frankfurt, and Riyadh, and the service has consistently been fantastic. I even got to know the staff at some of those locations. Based on those experiences, choosing Enterprise for my trip to Istanbul was an easy decision. I booked a large SUV and collected it from the airport. Everything went smoothly, although the staff strongly encouraged me to purchase additional insurance. I understand they are trying to upsell, and in many cases it provides extra peace of mind, so I had no issue with that. I took the car and went straight to my hotel to get some sleep. The following morning, I received a call informing me that the vehicle had a technical issue and needed to be replaced. Fortunately, I was still in Istanbul, so I returned to the airport, where they exchanged it for another vehicle. The replacement had lower mileage, and I was perfectly satisfied with it. The real problems started when I returned the car. I received a bill by email containing numerous extra charges that I did not understand. I emailed them asking for clarification, but I never received a response, and it has now been more than a week. One charge I did understand was a fuel charge, which I found unbelievable. I collected the car with only a quarter of a tank of fuel and returned it with more than two-thirds of a tank. When I questioned this, the representative simply replied that I had already signed the form. I told him, "You're standing right next to the car. Please check the fuel gauge yourself, and you'll see that I'm correct." He said he would "check with management." I explained that my bill was over $1,000 and that the fuel charge itself was only around $10. I told him it wasn't about the money—it was about the principle. I again asked him to simply verify the fuel level on the vehicle. Once again, he said he would check with management. What does that even mean? He also told me that the invoice I had received was not the final bill. More than a week later, I still have not received the final invoice or any explanation. What a shame that a great company like Enterprise—one that I genuinely enjoyed using—could allow a single branch to damage its reputation and lose a loyal customer. I am truly saddened by this experience.

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