Valvoline Instant Oil Change

Reviews

• DK

  Darold Kelly

  6 days ago
  1.0
  I was there an hour and half for oil change and tire rotation. They let others go before me and they switched me for different bays. I am very upset with me service
• LF

  Lakitha Floyd

  Apr 6, 2026
  2.0
  They did not check to see if lights were working like they usually do, nor did they verify with me on the type of oil that I would have liked to use like they normally do
• OA

  OTABEK ABDURASHIDOV

  Apr 3, 2026
  1.0
  This was, without exaggeration, one of the most appalling service experiences I have ever encountered. I was subjected to an unacceptable wait time of one hour and forty-five minutes, which reflects a complete disregard for customers’ time and basic operational efficiency. Equally concerning was the unprofessional and discourteous behavior exhibited by the staff. Their attitude lacked even the most minimal standards of customer service, creating an environment that was both frustrating and unwelcoming. The overall quality of service was profoundly inadequate and failed to meet even basic expectations. If a zero-star rating were an option, it would be entirely justified in this case. The situation at this location suggests serious deficiencies in staff training, management oversight, and accountability. I strongly urge management to take immediate corrective action, including reevaluating current employees and implementing stricter service standards. Experiences like this not only damage customer trust but also significantly harm the company’s reputation. Without prompt and meaningful improvements, this location will continue to reflect poorly on the broader brand.
• HN

  Helan Najman

  Mar 31, 2026
  1.0
  I always go here and never and my life have I ever been talked to like this they were very rude very short answered I didn’t like this Location at all would never go to this location again!!!!!
• CT

  Cheeto Thompson

  Mar 19, 2026
  5.0
  I went into this location today. Hands down. First class treatment. Alex was a transfer from Franklin TN. She did her job, very knowledgeable and wasn't pushy. I am a Daddy of 2 daughters and Alex was very impressive. Yes Sir,No Sir treatment. Even reminded me to take the old sticker off my window. Alex did everything top side for me from my tires to my cabin filter and she did everything pretty fast and professional about it. Alex, thanks for the great service. Your a Rockstar in my book.

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