Bennett's Automotive

Reviews

• AH

  Andrea viridiana Chavez Hernandez

  1 day ago
  5.0
  Excellent service... they answered all our questions... many thanks, especially to Eusebio... we will definitely use them for any future service.
• CA

  Christina Alawi

  6 days ago
  1.0
  I noticed fluid leaking from the rear of my Jeep and, after seeing great online reviews, I scheduled an appointment with this shop. I dropped my car off at 9:30 a.m., and they inspected the issue. One thing I initially liked was that they text photos and explanations of any problems, followed by an estimate.
However, I was shocked when the report stated my axle was broken and needed to be replaced. I sent the report and photos to my father, who owns and operates a mechanic shop in New York. After reviewing everything, he confirmed the axle was not broken—only rusted. Rust alone, with no cracks or damage, is not a reason to replace an axle. My father called the shop directly, and they admitted the axle was not broken. Despite this, the estimate included a new axle costing $800, with the total repair estimate nearing $1,700, which was extremely concerning.
My father instructed them to simply refill the leaking fluid so I could pick up the car, as it was safe to drive. By 2:30 p.m., I called for an update and was told my car had been taken off the lift because they “weren’t sure what they were going to do with it.” No one contacted me for direction, even though refilling the fluid should have taken about 30 minutes. When I reiterated that I wanted the fluid filled, I was told they still needed to check if they could even do that—something my father said should never have been a question.
When I arrived to pick up my car, the employee showed me a revised report and claimed it never said the axle was broken. I have four witnesses who saw the original report clearly stating that it was. This made it appear the report had been changed after the fact. Additionally, if the axle was never broken, it makes no sense that I was quoted for a replacement in the first place.
To make matters worse, my cabin air filter was left on the floor of my vehicle, along with a loose plastic interior piece. While I wasn’t charged for the fluid refill, the overall experience was extremely negative and felt misleading. Based on my experience, this shop appears to attempt unnecessary repairs, which is especially concerning for customers who may not have mechanical knowledge. All this being said, this review is not to damage the reputation of this repair facility, but to help others make a good, educated decision on what to expect when considering using their services.
• JC

  Jack Closson

  Feb 27, 2026
  5.0
  Brought vehicle in for diagnostic as warning lights were on. They did a diagnostic of the areas i described as possible problems and texted an estimate. After i approved their estimate, it was 2 days later and all work was completed. A pleasant surprise for me. Highly recommend this shop.
• GW

  GARY WHITLEY

  Feb 19, 2026
  5.0
  Dan, Eric, and Joey are extremely knowledgeable in auto repair, and treat you like family. They explain any issues you may have with your vehicle to your understanding. I can’t find a better shop!
• BR

  Brad Rainier

  Feb 6, 2026
  5.0
  I had a great experience at Bennett’s Automotive and will definitely be back. I stopped in for an oil change and tire rotation, and they took care of everything without an appointment, which was a huge plus. They also performed a free multi-point inspection and sent me pictures showing exactly what they recommended for my truck. I really appreciated being able to see what they were talking about…no pressure, just clear and honest communication. On top of that, they went above and beyond by helping me with a ride to and from the shop, which made the whole experience incredibly convenient. Friendly, professional, transparent, and customer-focused. Bennett’s Automotive is exactly how an auto shop should operate. Highly recommend!

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