Bennett's Automotive

Reviews

• NT

  Nia Thompson

  2 days ago
  5.0
  I recently went to Bennett’s for an oil change as I was looking to go with a more locally owned shop. I have to say that I had the best experience! They were very courteous and accommodating for me waiting on my vehicle to be finished. They also walked through everything post oil change, and explained very thoroughly any issues they found. They were not pushy salesmen, they were upfront, they provide a fair pricing, and I will definitely look forward to using them again in the future!
• MO

  Meredith Odell

  2 days ago
  5.0
  After reading hundreds of reviews for local mechanics, I decided to go with Bennett Automotive, and I’m so glad I did. I had an incredible experience with them and would absolutely recommend taking your car there if you’re having any issues. When they first diagnosed my transmission problem, they actually found a recall that hadn’t been widely publicized yet. Instead of trying to sell me a new transmission right away, they were completely honest and recommended that I check with Kia first to see if the recall would cover the repair. Unfortunately the recall didn’t apply to my vehicle (just my luck), but I really appreciated their honesty and integrity. I ended up bringing my car back to them to replace the transmission, and the entire process was smooth. They were easy to work with, professional, and transparent the whole time. It’s rare to find a mechanic you feel you can truly trust, but Bennett Automotive definitely earned it. Highly recommend.
• CG

  Chasity Griggs

  6 days ago
  5.0
  These guys were amazing! My daughter has an old car that needed a lot of love, not only did the team do an amazing job, they answered my questions, really answered them. You don’t get that a lot these days so I will definitely be back and recommending to everyone!
• CB

  Chazen Bright

  6 days ago
  5.0
  Excellent service from Bennett’s Automotive. They diagnosed my Honda CR-V and were transparent and professional throughout the process. The communication was clear and they made sure I understood the condition of my vehicle before moving forward with anything. Great to support a local business that values honesty and customer care.
• CA

  Christina Alawi

  Mar 1, 2026
  1.0
  I noticed fluid leaking from the rear of my Jeep and, after seeing great online reviews, I scheduled an appointment with this shop. I dropped my car off at 9:30 a.m., and they inspected the issue. One thing I initially liked was that they text photos and explanations of any problems, followed by an estimate.
However, I was shocked when the report stated my axle was broken and needed to be replaced. I sent the report and photos to my father, who owns and operates a mechanic shop in New York. After reviewing everything, he confirmed the axle was not broken—only rusted. Rust alone, with no cracks or damage, is not a reason to replace an axle. My father called the shop directly, and they admitted the axle was not broken. Despite this, the estimate included a new axle costing $800, with the total repair estimate nearing $1,700, which was extremely concerning.
My father instructed them to simply refill the leaking fluid so I could pick up the car, as it was safe to drive. By 2:30 p.m., I called for an update and was told my car had been taken off the lift because they “weren’t sure what they were going to do with it.” No one contacted me for direction, even though refilling the fluid should have taken about 30 minutes. When I reiterated that I wanted the fluid filled, I was told they still needed to check if they could even do that—something my father said should never have been a question.
When I arrived to pick up my car, the employee showed me a revised report and claimed it never said the axle was broken. I have four witnesses who saw the original report clearly stating that it was. This made it appear the report had been changed after the fact. Additionally, if the axle was never broken, it makes no sense that I was quoted for a replacement in the first place.
To make matters worse, my cabin air filter was left on the floor of my vehicle, along with a loose plastic interior piece. While I wasn’t charged for the fluid refill, the overall experience was extremely negative and felt misleading. Based on my experience, this shop appears to attempt unnecessary repairs, which is especially concerning for customers who may not have mechanical knowledge. All this being said, this review is not to damage the reputation of this repair facility, but to help others make a good, educated decision on what to expect when considering using their services.

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