Enterprise Rent-A-Car

Reviews

• TL

  Terry Lewis

  4 days ago
  1.0
  This local dealership is unwilling to work with you should you have a problem with one their vehicles. I would highly recommend you do not use this dealership for a rental service. You will be very disappointed.
• TS

  Trey Satcher

  May 20, 2026
  1.0
  Ok first off I'm gonna start with the people are friendly but thats were the compliment stops I did the whole online process of the rental 146 dollars I arrive to get my vehicle and everything seems like its going well we discussed the price 146 dollars ok cool everything is good and as im paying for the car guy tells me my card declined I say excuse me he tried it again still declined I asked him how it could decline for 146 dollars when I know there is plenty on it and he says he was running it for 446 dollars hold up excuse me for what I asked he says we have a security deposit well that wasn't mentioned anywhere online while I was looking for a car nor when we were inside talking about pricing so why is it all of a sudden a deposit and then you weren't even going to tell me about it you were just going to do it without any ok from me so this place will try to get everything they can from you and not even warn you
• CC

  Cerise Carr

  May 7, 2026
  1.0
  Today May 6 I called about needing a 8 passenger big SUV which they advertise a Chevy a jeep and a van that holds this many passengers so they use a 3rd party to book your reservations and collect all your info. When I called back to ask something additional I talked to the actual sevierville store now instead of the 3rd party people and the man named Tyler told me the person lied to me and they didnt even have a vehicle there at all that would accommodate me and had to search for 2 other people for same vehicle as I was needing. He told me that the lies told to me was immediate firing and he would call me either way however we need the vehicle for saturday thr 9th for an out of town tournament we are going to ao now I called the morristown location and talked to Dede which ahe informed me that thr only 8 passenger vehicle they actually have is a van and I asked why they advertise having the vehicles that hold 8 passengers if they dont? I wont say what that response was bc I dont want her to get in trouble but I do believe what she said. Its false advertisement and people that know these vehicles know they are not 8 passenger vehicles. The company itself lies about what thry have and thr number of passengers they hold. I was offered a 12 seater transit vehicle that I would have to go pick up and return which is a 35 minute trip one way to get it so I asked them to give me a deal on that vehicle bc of the issues and leaving me now without a vehicle when I had one reserved and reservation number given so im still waiting on that call back and it isnt looking good so far. I have used this company several times in the past but this time is different bc of the big vehicle we need and the company has shown its true colors. I dont like being lied to and deceived and now we are without a vehicle. Other rental car places are far from me so I won't mess with it now.
• RC

  Rachel Carr

  May 5, 2026
  5.0
  A bigger than expected enterprise lot where we picked up a one way jeep to head to Asheville. Great, friendly guys inside and they had a public restroom I could use before hitting the road.
• OC

  Olwen Claiborne

  Apr 9, 2026
  1.0
  We are a group of 8 - 10 older friends who like to rent cars for weekend adventures. This is the only rental car locations in our area. On three different occasions, we have been down-sized from our originally reserved vehicle. Today, we gathered to pick up the reserved Ford Excursion (or similar size) - (capacity for 8 people and their luggage) - for an 8-hour trip across the state. We were downgraded to a Chrysler Pacifica, which seats 6. When we objected that we had reserved a larger vehicle, the response was that the reserved vehicle needed new tires (WHAT?! Why is it in rental rotation?) and “we were really busy this morning”. We had a reservation so business should not have been in the equation. We had no choice but to take the Pacifica or cancel our trip - which had non-refundable deposits. Two of our people had to drive in their personal vehicles to the destination. We are very dissatisfied with the 1) fact this is the third time this has happened ànd 2) the shrug-shouldered lack of service exhibited by the staff in spite of having had an advance reservation which was made in person because the on-line reservation process for larger vehicles was clunky and we wanted to verify the size of our rental. We are currently crammed into à too-small vehicle with our belongings stacked like a rubrics cube for 8 driving hours.

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