Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 405 Norris Fwy in Rocky Top offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
298 reviews
5 stars
147
4 stars
75
3 stars
30
2 stars
12
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being helpful and knowledgeable while others are reported as rude and unhelpful.
Product Quality
Several customers experienced issues with defective parts, particularly alternators, leading to dissatisfaction and financial loss.
Staff Knowledge
There are mixed reviews regarding staff knowledge, with some customers praising helpful and knowledgeable employees, while others criticize a lack of expertise.
Store Environment
Customers noted uncomfortable conditions in the store, such as excessive heat and loud music, which detracted from their shopping experience.
Availability of Parts
Many customers appreciated that the store often had the parts they needed when other stores did not.
- RMRobert MartinOct 24, 20251.0They sold me a defective alternator which cost us over $230 in two bills. They were unable to check the alternator and I had to drive over to the Emory store to get it checked, which showed bad and got a replacement. I do realize that sometimes you can get bad parts but they are suppose to check these parts before sticking them on their selves to be purchase by the customer. Even though I can prove the alternator was the reason for the tow bills, they did not offer to refund amount of the alternator for the inconvenience.
- KTKatelyn TaulbeeAug 22, 20251.0I went into the advance in rocky top tn and it was so hot I couldn’t stand it coming in from 90 degree weather to a place where it’s hotter
- ABAllen BradenAug 15, 20251.0I took in three car batteries and they only wanted to pay me for one of them wanted to take all three but I called ahead of time and they said that they would buy all three
- JJJoeAug 8, 20251.0Sold me a defective alternator, took back 4 days later and the person behind the counter wouldn't refund it. They called the manager and he said not to, I drove to the next county over to another advance auto parts that had that alternator in stock and got it from them. I would recommend O'Reilly's auto parts, I just wish I knew better before. I won't be back to advance as long as I can help it.
- KTKyle TaylorAug 6, 20251.0Took my little girl in here and as I was looking at oil, the gentleman with one arm and a young kid (both workers) are cursing and talking about sexual stuff. Ended up walking out.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts offer regarding car batteries?
Advance Auto Parts sells car batteries, offers free battery testing and installation with purchase, and recycles batteries for free. Exclusions may apply.
Can Advance Auto Parts check my car's engine codes?
Yes, a Team Member can scan your vehicle's engine codes for free. Exclusions may apply.
Does Advance Auto Parts install windshield wipers?
Yes, the store provides free installation of windshield wipers with purchase. Exclusions may apply.
What payment options are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
What are the store hours for Advance Auto Parts in Rocky Top?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup is available at this location for customer convenience.
Are there any nearby eateries where I can grab a meal before or after visiting Advance Auto Parts?
Yes, nearby options include Little Caesars Pizza, Subway, and Redbox which offers food alongside retail and rental kiosks.
Where can I find nearby gas stations close to Advance Auto Parts in Rocky Top?
Nearby gas stations include Marathon Gas, Sunoco, bp, John’s Food Market, Weigel's, and Fastop Market, convenient for fueling up during your trip.
Are there any nearby services for shipping and money transfers near Advance Auto Parts?
Yes, near Advance Auto Parts you can find a UPS Access Point location for shipping and Western Union for money transfer services.
Does Advance Auto Parts have free parking and is the store accessible for wheelchair users?
Yes, the store offers free parking and has wheelchair accessible entrances and parking spaces.