Advance Auto Parts

4.4
325 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 7310 Clinton Hwy in Powell offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
7310 Clinton Hwy, Powell, TN
37849, United States

Hours

Reviews

4.4
325 reviews
5 stars
212
4 stars
71
3 stars
16
2 stars
9
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude behavior and lack of attention.

Efficiency

Several reviews highlighted quick service and efficient transactions, with customers appreciating the prompt assistance they received.

Product Availability

Customers generally found the store stocked with necessary parts and appreciated the staff's ability to help locate items.

Professionalism

There were complaints about unprofessional behavior from some employees, contrasting with positive experiences from others who noted knowledgeable and courteous staff.

Return Policy

Some customers expressed dissatisfaction with the return policy, particularly regarding defective items and the handling of exchanges.
  • JE
    Jason Everett
    Oct 18, 2025
    5.0
    Needed my battery changed. Young lady named Silver took care of me in a timely manner. Customer service was excellent. Very prompt and very polite!
  • KC
    Kelli Cartwright
    Sep 30, 2025
    5.0
    The gentleman that was helping us was great although very reluctant at first. Needed battery changed he did it after thurough inspection and discovering the thing on top of the battery moved easily. At first he recommended we go down the road to somewhere else and buy a battery from them when I pointed at the sign that says free battery testing and Instillation he discovered he could help but other than that he was great. Got us checked out quickly and got us on our way quickly as well.
  • MW
    Matt Williams
    Sep 29, 2025
    1.0
    Salesperson was very rude! Did not care if I shopped there or not I will NEVER shop at this location ever again !!
  • PL
    Patricia Lane
    Jun 26, 2025
    1.0
    Today I go in there, and normally during the week; there’s this nice red head guy, that takes care of whatever I might need no complaints. I’m a regular. Today I go in, there’s a very rude worker, never seen him.. Well turns out, he thinks women are dumb and talks to customers with whatever tone he wants , and lost a regular. Auto zone got the gasket and oil filter combo! Let me walk out with exactly what I asked for , and had no problem finding the filter for the OIL I picked out! Didn’t assume I was dumb and would pay an outrageous amount because he didn’t want to go find the filter for the combo on the wall.
  • SS
    Sarah
    Jun 6, 2025
    1.0
    It’s basic customer service to greet or offer help to people visibly looking and walking past you in an empty store. Two employees didn’t even look up. I did hear a man come in after me and get a “need any help sir?”. That annoyed me, so I went somewhere else.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*