Advance Auto Parts

4.2
200 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 6670 Bristol Hwy in Piney Flats offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
6670 Bristol Hwy, Piney Flats, TN
37686, United States

Hours

Reviews

4.2
200 reviews
5 stars
113
4 stars
52
3 stars
15
2 stars
5
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were criticized for being rude or unhelpful.

Staff Knowledge

Several reviews highlight knowledgeable staff who provide good assistance, but there are also complaints about employees lacking product knowledge.

Store Management

There are concerns about understaffing and poor management, leading to long wait times and negative customer experiences.

Product Availability

Customers appreciate the availability of parts most of the time, but some noted that specific items were often out of stock.

Positive Experiences

Many customers reported positive interactions and helpful service from specific employees, particularly Kyle, who received multiple commendations.
  • TB
    Tori Barnard
    Jan 5, 2026
    1.0
    I haven't bought much from Advance Auto in several years.But here lately I did and bought Booster cables,and a thermostate.Neither did i need due to the fact my friend brought me my heavy duty cables,to me.The thermostat and gasket I returned while I paid cash.My friend had ordered my parts from Auto Zone,.So I was told by the guy (employee) at Advance Auto I couldn't return either for some reason.I asked to speak to a higher up and was turned down.Again i asked for a reason with no answer to my question.Except he doesnt know.Btw,.These parts didnt even make it out of the packs.And paid cash for.I,m very upset.!!I will not buy anything ever from this store and I will tell everyone I know never to either.If that employee needs the sales put him in a higher profitable store.Or get rid of him.Also the day before when I went in to buy for the parts, there were 2 guys buying a die hard battery and they were paying for it when they noticed that the battery had been put back on the shelf. It had some sort of sticker on it saying it was returned. It was the same employee helped me.They asked him why it had sticker had it been returned he said no.But the other guy told him he needed to get a nother battery.Not been returned.So what does that tell you.Be aware.of this employee or ???
  • SS
    Sean
    Nov 29, 2025
    1.0
    You all had one person working in the entire store and a customer with a difficult return/exchange held the line up for 30 minutes. I watched 3 other people walk out before I did before I promptly went to oreilleys where they had ample staff and was in and out in 5 minutes. Quit understaffing your stores or continue to lose business.
  • JB
    jesse brookshire
    Nov 11, 2025
    4.0
    Had the parts I was needing for my moms truck and helped me order the parts I need for my car very professional and helpful staff not bad prices for the economy
  • DG
    Dell Gates
    Oct 22, 2025
    5.0
    Whenever I need auto parts and/or supplies, I rely on my local Advanced Auto store, where I am always greeted, appreciated, and helped with my needs.
  • YM
    Yolanda Mordue
    Oct 11, 2025
    5.0
    Love this place! My car battery has died a few times so came to have them do a free test. Tested good and told me maybe not running it long enough after jump! I love they didn’t try to sell Me a new battery but showed me what the test said! Can’t beat honest professionals!! Thank you Advance Auto

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*