AutoZone Auto Parts

4.4
406 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone S Illinois Ave in Oak Ridge, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Oak Ridge, TN or call us at (865) 482-0033.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
320 S Illinois Ave, Oak Ridge, TN
37830, United States

Hours

Reviews

4.4
406 reviews
5 stars
265
4 stars
79
3 stars
26
2 stars
13
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.

Product Availability

Many customers noted that the store has a good selection of auto parts and often has what they need in stock.

Staff Knowledge

Several reviews highlighted the staff's knowledge and ability to assist customers effectively, although there were instances of poor service.

Store Experience

Customers appreciated the store's cleanliness and organization, but some expressed frustration with long wait times and inadequate staffing.

Overall Satisfaction

While many customers had positive experiences and would recommend the store, a significant number reported negative experiences that impacted their likelihood to return.
  • RC
    Raelyn Clinard
    Nov 3, 2025
    5.0
    went today 11/02/25 to get replacement windshield wipers. the gentleman that helped us out was extremely helpful, kind, and even took a second to entertain my dog that was tweaking out in the car. we didn’t catch his name, but he was a little older with a stylish mustache. just wanted to share a little love and congratulate somebody on a job well done!
  • MT
    Mary Thompson
    Oct 26, 2025
    5.0
    Love Auto Zone. They carry so many products that you need. Very friendly staff working there.
  • DC
    Dakota Chaffin
    Oct 19, 2025
    1.0
    Came in needing parts for my truck since I was in from out of town I was working for Autozone at the time so what’s a better place then to go to the same company I worked for so I go in very disappointed in the customer service the people how rude I was treated and other people was as well was planning on trying to transfer seeing how I was moving got told to go to the distribution warehouse seems like to me they need to get their staff in line before they lose more customers I WILL NOT SEND BUSINESS TO THEM NOR GO BACK MY SELF have over 400 warranties threw them from my local town very disappointed in yalls crew Autozone has high standards and low quality employees do better for your team
  • CW
    Caitlan Williams
    Oct 4, 2025
    1.0
    Rude & very unhelpful
  • SC
    Spencer Crumley
    Sep 2, 2025
    5.0
    I needed a battery installed and the lady up front was saying they couldn’t do it. But then a SUPER nice guy, wish I would have gotten his name, who worked there said he could do it for me. So so nice and was incredibly helpful. Will go here absolutely again. 10/10 better than any of the other auto part stores around Oak Ridge

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts in Oak Ridge, TN?

AutoZone in Oak Ridge is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.

Can I pick up my online order at the AutoZone store on S Illinois Ave?

Yes, AutoZone offers in-store pickup services for online orders at their S Illinois Ave location.