Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Newport, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Newport location today.
Location
Hours
Reviews
3.8
219 reviews
5 stars
123
4 stars
29
3 stars
15
2 stars
10
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Jacob and Bailey for their excellent service.
Reservation Issues
Numerous reviews mentioned problems with reservations, including unavailability of vehicles despite confirmed bookings, leading to significant customer dissatisfaction.
Vehicle Condition
Feedback varied on vehicle cleanliness and maintenance, with some customers reporting clean and well-maintained cars, while others encountered issues with dirty or malfunctioning vehicles.
Pricing Transparency
Several customers expressed frustration over unexpected fees and deposits, feeling that the pricing was misleading or not clearly communicated.
Operational Challenges
Customers noted operational issues such as limited staff, inconsistent service, and problems with vehicle availability, impacting overall experience.
- WKWes Kirkland5 days ago5.0Excellent customer service. Very nice reliable rental vehicle. Rental was delivered to me and returned to Enterprise via their employees. Honest and easy to work with anytime. I will always use Enterprise for my rental needs.
- JJJoan JohnsonNov 7, 20251.0I had a rental reservation for today November 7,it was supposed to be at 11:00 a.m, and I requested to be picked up, get a call from them that it would be 3:30 to 4:30, as they have no cars on their lot and had to go to Knoxville to get vehicles. I get a text that my car would be here at 3:30 and no car no call,I called no answer just next representative available will be with you then no one is available, call back later. I call back at 4 then 4:30,5:00 5:30.Newport and Customer service until 8pm. Sometime between 5:30 to 6:00 I finally get a customer service agent who called Newport and they got put on hold and they were contacting corporate manager and they would call me no one calls it's now after 8:00 and all I got was lies,they said they would get corporate to call and let them know it was an emergency because I needed the car to get to my job.It was nothing but a lie.I may contact Don Dare,and if I lose my job because of a breach of contract on their behalf I am looking into legal actions. Do not rent from this sorry careless, place.I have never had bad experiences here prior to today and this is the last time I do business with a negligent company who has no regard for truth or integrity. YOU NEED A ZERO BUTTON 0-5,they don't deserve a 1,this is going on my local Newport Facebook page in the morning or maybe tonight. Hope you get what you deserve, entitled rich people.
- JLJennifer LandryNov 6, 20255.0I definitely recommend enterprise in Newport Tennessee. I’ve rented from this location two times and both times the process has been so easy. It’s a breeze to modify your rental if you need to keep the vehicle longer as we had to when we had a Vehicle that was in the shop. And a shout out to Jacob at that location! He was very helpful and very friendly!
- RHRebecca HowardNov 6, 20255.0Lovely experience. Wonderful car. The workers were wonderful. Especially panent . Not sure how he spells his name.
- TRTwilia RodriguezSep 22, 20251.0I booked a car rental for this past Saturday as their hours show they are open. I received a confirmation for this. I booked this on a Thursday. When I showed up for my confirmed time there was a note on the door stating they were closed on Saturdays. I am very disappointed with this situation as I had to cancel my plans for the weekend due to their mistake.
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Newport, TN provide?
Enterprise Rent-A-Car in Newport offers a wide range of vehicles including cars, vans, and luxury rentals, with flexible rental options and airport pick-up services.
Where is Enterprise Rent-A-Car located in Newport, TN?
It is located at 864 US-25W, #70, Newport, TN 37821, USA.
What are the business hours of Enterprise Rent-A-Car in Newport?
They are open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car in Newport?
You can reserve a rental car online via their reservation page at https://www.enterprise.com/en/car-rental-locations/us/tn/newport-564b.html or by calling +1 423-613-5647.
What payment options are accepted at Enterprise Rent-A-Car in Newport?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Newport offer discounts for active military members?
Yes, they offer discounts for active military personnel.
What are some nearby automotive services that customers might find useful?
Nearby automotive services include Evans Towing for roadside assistance, Evan's Automotive Inc for vehicle repair, and Commercial Truck Center for truck repair and towing services.
Are there any nearby places for customers to do laundry or dry cleaning when they rent a car from Enterprise?
Yes, Coin Laundry is nearby and offers laundromat and dry cleaning services, which could be convenient for customers on longer trips.
What local attractions can customers visit before or after renting a car at Enterprise in Newport?
Customers might enjoy visiting Victory Lanes Bowling Alley for entertainment or the Sunset Grill sports bar for dining, both conveniently located near Enterprise Rent-A-Car.
Is Enterprise Rent-A-Car in Newport owned or operated by a woman?
Yes, the business is women-owned according to their Google attributes.