Tire Discounters

Reviews

• SS

  Sam Shapiro

  Nov 15, 2025
  1.0
  BEWARE BEWARE OF THIS VENUE!!! 🚨🚨🚨 THEY DO NOT CARE ABOUT YOUR CAR WELL BEING OR SAFETY!! GM EMMANUEL is a problem. Hello, I’m writing regarding a very unfortunate and disappointing experience at your Church Street location in Nashville, Tennessee. I brought my car in for a simple oil change and tire rotation. Later, I received a call from the General Manager EMMANUEL recommending new brake pads and rotors. Orignally appreciated the transparency and, as a trusting customer, approved the $1,000 repair (with over $400 of that being labor). I was told around 4:00 PM on Friday, 10/24, that the work would be completed within 90 minutes. When I asked if I could leave the car overnight, I was told, “No—the General Manager doesn’t allow overnight parking.” However, after arriving at 5:30, I received no update until 6:40, when I was informed that there was an issue with the front left rotor and that my car would, in fact, need to stay overnight. That was frustrating enough, as it directly contradicted what I’d been told earlier. The following morning, I picked up my vehicle. Within just five miles of driving, I began hearing a loud crashing sound—one that turned out to be a lug nut falling off of the break Pad causing it to dislodge. This caused my car to come to a complete stop in traffic. I was barely able to steer it off the highway safely. Your team later had to tow the vehicle and repair the damage they caused. Despite the dangerous nature of this incident and the clear negligence involved, the General Manager EMMANUAL showed little remorse and offered only “a couple of free oil changes” as compensation for what could have easily resulted in a serious accident. IN ADDITION HE ACCUSED ME OF BEING RACIST WHEN I EXPRESSED MY DISPLEASURE (which I was respectful and fair about) What a cop out and a joke for someone who provided absolutely terrible service. I don’t typically leave complaints—especially as someone who also runs businesses—but this was a grossly negligent and unsafe experience that put me directly in harm’s way on a busy game day in Nashville. I’m sharing this because I don’t want any other customer to go through something similar. UPDATE: TRISTAN ORIGINALLY CALLED ME and apologized for Emmanuel’s lack of sympathy and offered me a $200 refund and 3 oil changes or new tires. 16 days later I have yet to see this refund and the regional manager Tristen actually seems irritated with me for their mistake. I also went in to honor my offer for a new tire (on 11/15 which was said on the phone and they refused and offered half off) when going to retrieve my car at 12:30 EMMANUAL Lost my keys, Got very flustered, told me Im a liar and tried to offer me someone else’s keys multiple times. (Please watch cameras) PLEASR SEE PICTURES BELOW AND I WOULD LIKE TO BE CONTACTED BY SOMEONE ON THIS EXECUTIVE TEAM. I HAVE NO INTEREST IN THE REFUND BUT I WANT THIS TEAM TO BE HELD ACCOUNTABLE
• JS

  JT Spangler

  Nov 11, 2025
  1.0
  We've been taking our cars here for years, but after today we'll be finding a new tire location. I came in this morning to get 4 new tires, and at both drop off and pickup my interaction with another employee was interrupted by a second employee named "Emmanuel". Emmanuel butted in both times without being asked by either myself or his co-worker, and both times it was just to be rude, dismissive, and try and charge me more than the sales pricing on the website indicated. The most egregious example of this was when I picked up the vehicle and asked simply why $712 in tires was being billed at $971. Pretty standard question, I thought, as the Veteran's Day pricing came with several discounts. But instead of explaining, he interrupting my question with abrasive comments, telling me I'd misread the bill. I never did get him to answer how so. Just more defensiveness, hostility, and aggressiveness from him. Eventually I just paid and left. I still suspect that that terrible behavior from him was to make me uncomfortable enough that I wasn't able to get the sales pricing we'd agreed upon when I left the car. So unless you enjoy being insulted, and ripped off, I'd avoid Tire Discounters. At least as long as this particular employee is there.
• LP

  Lola Pop

  Oct 30, 2025
  1.0
  Worst experience ever. I came for my appointment at 8 am for new tires and lugnuts and when I get there they told me they don’t have the tires I ordered that I originally asked for that they have cheaper tires with less warranty and quoted me 200$ more than over the phone I told them I’m not paying that and they lowered it. Three hours later still hadn’t brought my car to the front. So I asked about and the lady at the front gave me attitude as if I hadn’t been waiting. She finally checks me out and when I go outside I notice the lug nuts hadn’t been changed which I was told by multiple car shops they needed to be changed so I go back in to ask and she tells me no we didn’t change them because they’re fine??? I asked you guys to change them and you told me it would be free due to me buying my tires. So she gets an attitude with me storms off and I hear the car guy go oh we didn’t have them. Tells me she’s going to get the general manager. The general manager comes I explain and he tells me it’ll take 1 hour to get them changed so I leave and come back 3 HOURS LATER and they still have my car parked in the parking lot and when I ask he tells me ohh well get that done. Took another hour to leave. I was there for a total of 7 hours !! No discount no apology just a rude lady at the front giving me attitude every time I had a question.
• AS

  Angela Shankle

  Oct 24, 2025
  5.0
  I need you to know ✨Genesis✨ is a star and a hustler! She jumped through some ridiculous hoops to get my tires covered by SilverRock, a warranty company. I bought my car and noticed immediately that something was wrong with the tires. Tires are *never* covered under this type of warranty but because of their condition, Genesis made it happen! The tires were damn near bald and were rotting. They were unsafe and she told them that, in no uncertain terms. She advocated for me without cussing these people out and that’s more than I can say for myself. 🤷🏻‍♀️ Getting my *covered* tires put on tomorrow morning and I am thrilled I am able to get it done by her and her team. Honestly, I wanna be her friend. 😂 Give that girl a raise!
• LC

  Liv C

  Oct 24, 2025
  1.0
  This location has the laziest and incompetent workers I’ve ever experienced. I drop my car off and ask for a VEHICLE INSPECTION. I explain the issue. The girl only picks up certain words of what I said. I call back 3 hours later and ask about my car, the guy on the phone has no clue about it but manages to find it and says they’re “working” on it now. I show up an hour later before they close cause I received no call and the girl hands me my keys and says nothings wrong at all only thing is the ignition coils need replaced. I mentioned ignition coils when dropping off cus I JUST got them replaced by a different shop the day prior. So I know they don’t need replaced. She claimed my tires were all fine despite the one being plugged and leaking air due to a nail. And claimed they performed a full vehicle inspection despite me knowing I need new front brakes and an alignment. They didn’t check my car at all nor price me or even offer to fix the alledged coil”issues” they found. These people are the laziest and most incompetent “mechanical” workers I ever experienced and I wasted a whole day and uber money having my car there instead of taking it to Firestone to actually be assessed properly. Believe the reviews. Can’t even make a complaint cause there’s 0 record of me being there.

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